Executive IT Support Engineer IV — Fast-Paced Impact

Amazon; Seattle (WA); On-site; USD 90,000 - 158,000; Full time

Job summary

Amazon.com Services LLC in Seattle is seeking an Executive Support Engineer to partner with senior leadership, troubleshoot complex IT issues, and deliver timely, professional support across software, hardware, and networking domains. You will own customer issues, lead small projects, collaborate across teams, and travel up to 30%.

This role requires 4+ years in software development or technical support and strong communication under pressure.

Qualifications

• 4+ years of software development or 4+ years of technical support experience.
• Experience troubleshooting and debugging technical systems.
• Experience troubleshooting and documenting findings.
• Experience dealing effectively with customers during problem resolution and operating under pressure.

Responsibilities

• Troubleshoot difficult IT problems without SOPs.
• Collaborate with internal teams to resolve customer issues.
• Lead continuous improvement efforts.
• Audit the quality of work and provide constructive feedback.
• Automate manual tasks; create/improve small tools.
• Own customer issues and drive to completion.
• On-call for high-severity issues outside standard hours.
• Work onsite in corporate offices Monday-Friday.
• Ability to travel up to 30%.

Skills

Software development

Technical support

Customer communication

Troubleshooting

Tools

UNIX/Linux

Scripting languages

Agile/Scrum

Job description

Amazon.com Services LLC in Seattle is seeking an Executive Support Engineer to partner with senior leadership, troubleshoot complex IT issues, and deliver timely, professional support across software, hardware, and networking domains. You will own customer issues, lead small projects, collaborate across teams, and travel up to 30%.

This role requires 4+ years in software development or technical support and strong communication under pressure.