Executive Support Eng IV (RED)

Amazon; Seattle (WA); On-site; USD 90,000 - 158,000; Full time

Job summary

Amazon.com Services LLC in Seattle is seeking an Executive Support Engineer to partner with senior leadership, troubleshoot complex IT issues, and deliver timely, professional support across software, hardware, and networking domains. You will own customer issues, lead small projects, collaborate across teams, and travel up to 30%.

This role requires 4+ years in software development or technical support and strong communication under pressure.

Qualifications

• 4+ years of software development or 4+ years of technical support experience.
• Experience troubleshooting and debugging technical systems.
• Experience troubleshooting and documenting findings.
• Experience dealing effectively with customers during problem resolution and operating under pressure.

Responsibilities

• Troubleshoot difficult IT problems without SOPs.
• Collaborate with internal teams to resolve customer issues.
• Lead continuous improvement efforts.
• Audit the quality of work and provide constructive feedback.
• Automate manual tasks; create/improve small tools.
• Own customer issues and drive to completion.
• On-call for high-severity issues outside standard hours.
• Work onsite in corporate offices Monday-Friday.
• Ability to travel up to 30%.

Skills

Software development

Technical support

Customer communication

Troubleshooting

Tools

UNIX/Linux

Scripting languages

Agile/Scrum

Job description

Description

Executive Support Engineers work with Amazon Senior Leadership teams to support their IT services. Our customers require timely, accurate, and professional support to minimize downtime and disruption. A successful Executive Support Engineer excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of software, hardware, and networking disciplines, and know how to convey that understanding to customers with all levels of technical knowledge.

As an Executive Support Engineer, you will use your technical knowhow and specialized skills to drive solutions across multiple service owners, collaborate to quickly build unique solutions, and improve technology offerings that support all Amazonians. You are able to manage large projects with minimal guidance, quickly resolve customer issues in time of crisis and you are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.

Key job responsibilities

• Troubleshoot difficult IT problems without SOPs.
• Collaborate with internal teams and stakeholders to execute projects and resolve customer issues.
• Lead continuous improvement efforts.
• Audit the quality of work performed and provide constructive feedback.
• Automate manual tasks; create/improve small tools that help make team operations more efficient.
• Be the first point of escalation.
• Own customer issues and drive to completion.
• Participate in hiring, training and development of others.
• Maintain an elevated attention to detail while managing multiple priorities simultaneously.
• On-call for high-severity issues outside standard hours.
• Work with the team onsite in our corporate offices Monday-Friday.
• Ability to travel up to 30%.

Basic Qualifications

• 4+ years of software development, or 4+ years of technical support experience
• Experience troubleshooting and debugging technical systems
• Experience troubleshooting and documenting findings
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Preferred Qualifications

• Knowledge of distributed applications/enterprise applications
• Knowledge of UNIX/Linux operating system
• Experience in agile/scrum or related collaborative workflow
• Experience scripting in modern program languages
• Experience driving collaborative projects from conception to delivery

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 90,400.00 - 158,200.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10446997