Executive IT Support Engineer — Corporate

Red Robin; Denver (CO); On-site; USD 80,000 - 110,000; Full time

Job summary

Red Robin is seeking a Corporate Technology Support Engineer to provide high-quality IT support for the Restaurant Support Center and remote users. The role covers Windows and macOS devices, M365, Intune, Entra ID, and collaboration tools, with a focus on customer service and professional communication.

You will own incidents through resolution, identify recurring issues, and contribute to documentation and process improvements within a collaborative IT team.

Qualifications

• 5+ years of hands-on experience in corporate IT support, desktop support, endpoint support, or a similar technical support role.
• Experience providing technical support to Executive Leadership, VIP users, or other business-critical users.
• Hands-on experience troubleshooting Windows PCs, laptops, peripherals, and Microsoft Office/Microsoft 365 applications.
• Hands-on experience supporting Microsoft Exchange Online and Outlook in a corporate environment.

Responsibilities

• Provide responsive technical support to RSC team members and remote users across Windows PCs, Macs, mobile devices, M365, Teams Rooms, printers and peripherals.
• Independently diagnose and resolve hardware, software, identity, connectivity, application, and endpoint issues.
• Own incidents and service requests from initial contact through resolution with clear communication.
• Troubleshoot issues spanning endpoint, identity, application, network, and collaboration technologies and escalate when needed.
• Identify recurring issues, investigate root causes, and propose solutions to reduce repeats.
• Support Teams Rooms and conference-room technology and other collaboration solutions.
• Identify opportunities to standardize, automate, or improve common support processes.
• Create and maintain technical documentation, knowledge articles, and support procedures.

Skills

Troubleshooting

Customer Service

Windows

macOS

Microsoft 365

Intune

Entra ID

ServiceNow

Teams Rooms

Endpoint Security

Documentation

Education

High school diploma or GED

Tools

Microsoft Intune

Active Directory

Microsoft Exchange Online

Outlook

ServiceNow

BeyondTrust

Teams Rooms

Entra ID

Job description

Red Robin is seeking a Corporate Technology Support Engineer to provide high-quality IT support for the Restaurant Support Center and remote users. The role covers Windows and macOS devices, M365, Intune, Entra ID, and collaboration tools, with a focus on customer service and professional communication.

You will own incidents through resolution, identify recurring issues, and contribute to documentation and process improvements within a collaborative IT team.