Onsite Corporate Tech Support Engineer for Executives

Red Robin; United States; Remote; USD 75,000 - 106,000; Full time

Job summary

Red Robin is seeking a Corporate Technology Support Engineer to deliver high-quality technical support for RSC members, executives, and remote staff. You will manage incidents across Windows and macOS, Microsoft 365, Intune, Entra ID, and collaboration tools, while improving processes and documentation.

You will own issues to resolution, provide professional service to business leaders, and contribute to ongoing technology lifecycle and onboarding activities in a fast-paced corporate environment.

Qualifications

• 5+ years hands-on experience in corporate IT support or similar role.
• Experience providing technical support to Executive Leadership, VIP users, or business-critical users.
• Hands-on experience troubleshooting Windows PCs, laptops, peripherals, and M365 apps.
• Experience supporting Exchange Online and Outlook in a corporate environment.
• Knowledge of Entra ID/Active Directory.
• Experience using ServiceNow or similar ITSM platform.
• Strong written and verbal communication skills.

Responsibilities

• Provide end-user and corporate technology support across Windows, macOS, and mobile devices.
• Support Microsoft 365, Teams Rooms, printers, and related tech.
• Diagnose and resolve hardware, software, identity, connectivity, and endpoint issues.
• Own incidents from initial contact to resolution with clear communication.
• Troubleshoot across endpoint, identity, app, network, and collaboration tech; escalate when needed.
• Identify recurring issues and propose fixes to reduce repeats.
• Support Teams Rooms and conference-room tech.
• Document and maintain support procedures and knowledge articles.
• Participate in projects to improve support processes and standards.

Skills

Windows & Mac support

End-user support

Microsoft 365

Intune

Active Directory / Entra ID

ServiceNow

Technical documentation

VIP user support

Troubleshooting

Networking basics

Education

High school diploma or GED

IT certifications a plus

Tools

Microsoft Intune

Job description

Red Robin is seeking a Corporate Technology Support Engineer to deliver high-quality technical support for RSC members, executives, and remote staff. You will manage incidents across Windows and macOS, Microsoft 365, Intune, Entra ID, and collaboration tools, while improving processes and documentation.

You will own issues to resolution, provide professional service to business leaders, and contribute to ongoing technology lifecycle and onboarding activities in a fast-paced corporate environment.