Executive Desktop Support Tech - White Glove, Windows & Mac

Astreya

New York (NY)

On-site

USD 55,000 - 85,000

Full time

45 hours ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

Paid time off

Paid holidays

Life insurance

Disability coverage

Job summary

Astreya is seeking a customer-focused Desktop Support Technician to provide hands-on IT support across our Manhattan corporate office. You will assist executive leadership and teams with Windows, macOS, and iOS devices, perform IMAC tasks, and manage device security via Intune and JAMF.

You'll deliver face-to-face service, support conference room tech, and handle hardware procurement and inventory. Strong communication and VIP support experience are essential for success in this fast-paced

Qualifications

3–5 years of hands-on desktop support experience.
Executive/VIP/White Glove support experience required.
Proficient with Windows 10/11, macOS and iOS devices.
Experience migrating between Windows and Mac environments.
OS patching, software updates, and application deployments knowledge.
End-user support for desktop applications and hardware issues.
IMAC – installs, moves, adds, changes; break/fix of laptops/desktops.
Inventory tracking and procurement of IT hardware.
Experience managing devices with Intune and JAMF for security/configuration.
Strong incident and problem management; NexThink experience is a plus.
On-site and remote IT support experience.
Excellent communication and ability to support non-technical teams and executives in a fast-paced environment.

Responsibilities

Diagnose and resolve issues on Windows 10/11, macOS and Apple devices (iOS).
Provide face-to-face customer service and walk-in support.
Conduct device migrations between Windows and Mac environments.
Manage software deployment, patching, and OS updates.
Provide technical assistance for desktop applications and performance.
Perform IMAC activities and break/fix for laptops/desktops.
Handle procurement, disposal, and inventory tracking of IT hardware.
Manage devices with Intune and JAMF for security/configuration.
Engage in incident and problem management with NexThink analysis.
Deliver desk-side, conference room support, and field services for remote sites.