Executive Housekeeping Manager: Guest Experience Lead

Hyatt Hotels Corporation; New York (NY); Hybrid; USD 61,000 - 83,000; Full time

Job summary

Hyatt is seeking a Housekeeping Manager to oversee the housekeeping area, including public spaces and night cleaning at Hyatt properties. The role requires strong attention to detail and excellent guest service.

The position reports to the Director of Housekeeping and involves staff training, development and scheduling, with emphasis on safety and security compliance in a fast-paced hotel environment.

Qualifications

• 2-3 years of progressive hotel Rooms Management experience.
• Service oriented style with professional presentations skills
• Must possess strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, improving the bottom line
• Must be proficient in Microsoft Word and Excel
• Refined verbal and written communication skills; ability to interact with people from diverse backgrounds

Responsibilities

• Oversee the housekeeping area, including public areas and night cleaning.
• Ensure all safety and security policies are followed and par levels are maintained.
• Staff training, development and scheduling; effective communication with guests and other departments.

Skills

Customer service focus

Strong communication skills

Team leadership

Attention to detail

Education

Hotel/Hospitality degree an asset

Tools

Microsoft Word

Microsoft Excel

Job description

Hyatt is seeking a Housekeeping Manager to oversee the housekeeping area, including public spaces and night cleaning at Hyatt properties. The role requires strong attention to detail and excellent guest service.

The position reports to the Director of Housekeeping and involves staff training, development and scheduling, with emphasis on safety and security compliance in a fast-paced hotel environment.