Head of Housekeeping & Guest Experience

Westin Hotels & Resorts; Romulus (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Marriott International is seeking a Housekeeping Manager to oversee housekeeping operations across guest rooms, public spaces and employee areas, ensuring cleanliness and adherence to standards. You will lead a team, coordinate with Front Office and other departments to maintain smooth operations and guest satisfaction.

Responsibilities include managing departmental costs, budgeting and supply orders, and enforcing SOPs/LSOPs.

Qualifications

• Must have a high school diploma or GED, or a 2-year degree in a related hospitality field.
• Experience of 2 years in housekeeping or related area, or equivalent education.

Responsibilities

• Maintains strong working relationship with Front Office to ensure effective communications for operational issues.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guestrooms, public space and employee areas are cleaned according to operating standards.
• Ensures compliance with all housekeeping policies, standards and procedures.
• Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.
• Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.
• Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.
• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
• Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.
• Responds to and handles guest problems and complaints effectively.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Empowers employees to provide excellent customer service.
• Develops goals and expectations for direct report managers.
• Celebrates successes and publicly recognizes the contributions of team members.
• Reviews employee satisfaction results to identify and address employee problems or concerns.
• Communicates expectations, recognizes performance, and produces desired business results.
• Ensures property policies are administered fairly and consistently.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Establishes goals and objectives for all areas of responsibility.
• Directs staff to strive for continuous improvement in all areas of responsibility.
• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Manages employee progressive discipline procedures for areas of responsibility.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensures employees are treated fairly and equitably.

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Job description

Marriott International is seeking a Housekeeping Manager to oversee housekeeping operations across guest rooms, public spaces and employee areas, ensuring cleanliness and adherence to standards. You will lead a team, coordinate with Front Office and other departments to maintain smooth operations and guest satisfaction.

Responsibilities include managing departmental costs, budgeting and supply orders, and enforcing SOPs/LSOPs.