Hotel Housekeeping Manager - Lead Guest Experience

PDK Hotel Group; Portland (OR); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Health benefits (for eligible)

Hotel travel discounts

Opportunities for advancement

Supportive team environment

Job summary

Holiday Inn is seeking a Housekeeping Manager to lead our housekeeping team and uphold the high standards our guests expect. You will oversee operations and ensure cleanliness throughout the hotel.

The role requires a motivated leader with strong attention to detail and a passion for hospitality. You will coordinate schedules, train staff, collaborate with front desk and maintenance, and drive guest satisfaction while maintaining safety and budgets.

Qualifications

• Experience managing housekeeping in a hotel or similar environment.
• Ability to lead and develop a team to deliver consistent cleanliness and guest satisfaction.
• Strong organizational skills and attention to detail.
• Proven ability to manage schedules, budgets, and safety procedures.

Responsibilities

• Lead and supervise the housekeeping team including room attendants, laundry staff, and public spaces attendants.
• Ensure guest rooms and public areas meet brand cleanliness and presentation standards.
• Conduct routine inspections of rooms and hotel spaces.
• Coordinate daily room assignments and cleaning schedules based on occupancy levels.
• Manage housekeeping supplies, linen inventory, and department budgets.
• Train and coach staff on cleaning procedures, safety practices, and guest service expectations.
• Respond to guest requests or concerns related to room cleanliness promptly and professionally.
• Work closely with the front desk and maintenance teams to ensure rooms are guest-ready.
• Maintain compliance with safety procedures and chemical handling guidelines.

Skills

Leadership

Housekeeping management

Communication

Organizational skills

Training

Customer service

Job description

Holiday Inn is seeking a Housekeeping Manager to lead our housekeeping team and uphold the high standards our guests expect. You will oversee operations and ensure cleanliness throughout the hotel.

The role requires a motivated leader with strong attention to detail and a passion for hospitality. You will coordinate schedules, train staff, collaborate with front desk and maintenance, and drive guest satisfaction while maintaining safety and budgets.