Executive Housekeeping Leader: Drive Guest Experience

Tioga Downs; Town of Nichols (NY); On-site; USD 56,000 - 69,000; Full time

Job summary

Tioga Downs is seeking an Executive Housekeeping Manager to lead our guest room and public area operations, build a strong team, and uphold our service standards. This hands-on leadership role focuses on staffing, safety, inventory, and cost controls while delivering an exceptional guest experience.

You will oversee the housekeeping function, drive continuous improvements, schedule staff, and ensure compliance with brand standards and safety practices to create a welcoming hotel environment for

Qualifications

• High School Diploma or GED.
• Minimum 3 years of housekeeping or hotel operations experience in a 3- to 4-star hotel.
• Strong leadership, communication, organization, and problem-solving skills.
• Excellent guest service skills and a professional, positive approach.
• Ability to train, motivate, coach, and hold team members accountable.
• Ability to manage schedules, labor, inventory, purchasing, and departmental costs.
• Ability to read, interpret, and follow written, verbal, and diagram-based instructions.
• Basic mathematical skills, including working with whole numbers, fractions, and decimals.
• Sound judgment and common-sense reasoning when handling a variety of situations.
• Experience leading a large or diverse housekeeping team.
• Experience with hotel housekeeping systems and quality inspections.

Responsibilities

• Oversee the cleanliness and presentation of all guest rooms and public areas, ensuring brand and hotel standards are consistently exceeded.
• Conduct regular inspections and follow up on guest satisfaction and cleanliness results.
• Create efficient daily schedules and room assignments while minimizing disruption to guests.
• Maintain effective systems for key control, lost and found, housekeeping supplies, linens, and chemicals.
• Monitor inventory and purchasing to maintain appropriate levels while managing costs.
• Partner with hotel leadership to anticipate operational challenges and adjust labor, staffing, and resources as needed.
• Assist with annual budgeting and maintain accurate financial and operating reports.

Skills

Leadership

Communication

Organization

Problem-solving

Guest service

Training

Coaching

Scheduling

Cost control

Mathematics

Judgment

Team leadership

Housekeeping systems

Education

High School Diploma or GED

Tools

Hotel housekeeping systems

Job description

Tioga Downs is seeking an Executive Housekeeping Manager to lead our guest room and public area operations, build a strong team, and uphold our service standards. This hands-on leadership role focuses on staffing, safety, inventory, and cost controls while delivering an exceptional guest experience.

You will oversee the housekeeping function, drive continuous improvements, schedule staff, and ensure compliance with brand standards and safety practices to create a welcoming hotel environment for