Executive Housekeeping Leader: Elevate Guest Experience

Tioga-Downs-Casino-Resort; Hoopers Valley (NY); On-site; USD 53,000 - 72,000; Full time

Job summary

Tioga-Downs-Casino-Resort in Hoopers Valley, NY, seeks an Executive Housekeeping Manager to lead the team behind an exceptional guest experience. You’ll oversee guest rooms, public areas, scheduling, inventory, safety, and costs, building a culture where associates feel supported and empowered to deliver the highest standards.

You’ll recruit and develop staff, monitor quality inspections, and partner with hotel leadership to anticipate challenges.

Qualifications

• Strong leadership, communication, and problem-solving skills.
• Experience leading housekeeping or hotel operations.
• Ability to manage schedules, labor, and costs.
• Experience with hotel housekeeping systems and quality inspections.

Responsibilities

• Oversee cleaning and presentation of all guest rooms and public areas, ensuring standards are met.
• Conduct regular inspections and follow up on guest satisfaction and cleanliness results.
• Create efficient daily schedules and room assignments while minimizing guest disruption.
• Maintain systems for key control, inventory, and cleaning supplies; monitor costs.
• Lead, develop, and coach housekeeping associates; foster a positive team environment.

Skills

Leadership

Communication

Organization

Problem-solving

Guest service

Scheduling

Education

High School Diploma or GED

Job description

Tioga-Downs-Casino-Resort in Hoopers Valley, NY, seeks an Executive Housekeeping Manager to lead the team behind an exceptional guest experience. You’ll oversee guest rooms, public areas, scheduling, inventory, safety, and costs, building a culture where associates feel supported and empowered to deliver the highest standards.

You’ll recruit and develop staff, monitor quality inspections, and partner with hotel leadership to anticipate challenges.