Executive Housekeeping Leader: Elevate Guest Experience

ADP, Inc.; Town of Nichols (NY); On-site; USD 56,000 - 69,000; Full time

Job summary

ADP, Inc. is seeking an Executive Housekeeping Manager to lead the hotel housekeeping operation, from guest rooms to public spaces, while managing safety, scheduling, and costs. You will build a strong team, train staff, and uphold service standards to deliver an outstanding guest experience in a fast-paced environment.

The role emphasizes guest service leadership, budgeting support, and collaboration with hotel leadership to anticipate operational needs and drive continuous improvement.

Qualifications

• High School Diploma or GED required.
• 3+ years housekeeping or hotel operations experience in a 3–4 star hotel preferred.
• Strong leadership, communication, organization, and problem-solving skills.
• Excellent guest service and a professional, positive approach.

Responsibilities

• Oversee cleanliness and presentation of all guest rooms and public areas.
• Conduct inspections and monitor guest satisfaction and cleanliness results.
• Create efficient schedules and room assignments while minimizing guest disruption.
• Manage inventory, purchasing, and costs; monitor safety and compliance.
• Recruit, train, coach, and develop housekeeping staff; foster a respectful team culture.
• Lead by example, communicate policies and incentives, and address performance issues.

Skills

Leadership

Communication

Organization

Problem-solving

Guest service

Training & development

Scheduling

Inventory management

Education

High School Diploma or GED

Tools

Hotel housekeeping systems

Job description

ADP, Inc. is seeking an Executive Housekeeping Manager to lead the hotel housekeeping operation, from guest rooms to public spaces, while managing safety, scheduling, and costs. You will build a strong team, train staff, and uphold service standards to deliver an outstanding guest experience in a fast-paced environment.

The role emphasizes guest service leadership, budgeting support, and collaboration with hotel leadership to anticipate operational needs and drive continuous improvement.