Executive Health Life Sciences Client Director (Remote)

ServiceNow; United States; Remote; USD 174,000 - 198,000; Full time

Benefits offered by this job

Equity (when applicable)

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Health plans

Job summary

ServiceNow in New York City is seeking a Client Director for Health Life Sciences to lead executive relationships with our largest Health Life Sciences accounts and drive multi-team collaboration. You will shape strategic outcomes, coordinate Solution Sales, Consulting, Support, and Services, and ensure revenue targets across licenses, renewals, and professional services.

This role requires 7+ years in client management, experience with multi-million-dollar deals, travel up to 50%, and a proven

Qualifications

• 7+ years of client management experience with revenue alignment.
• 2+ years as a Client Director with multi-million-dollar sales solutions experience.
• Experience in IT Service Management, HR, Security Operations, and Customer Service IT Operations.
• Willingness to travel up to 50%.

Responsibilities

• Provide strategic leadership to clients.
• Be the relationship manager between customers and ServiceNow.
• Work with the solution teams to develop a ServiceNow solution based on customer outcomes.
• Manage all Executive relationships between ServiceNow and assigned clients.
• Oversee worldwide development of assigned accounts and deployment of resources.
• Build trust and multi-tiered relationships across client organizations, from project/IT to CxO level.
• Develop roadmaps and capabilities to deliver outstanding customer experience.
• Achieve financial targets including Licenses, Renewals and Professional Services.

Skills

Executive relationship management

Client management

Sales targets

Team leadership

AI in business workflows

ITSM knowledge

Travel up to 50%

Job description

ServiceNow in New York City is seeking a Client Director for Health Life Sciences to lead executive relationships with our largest Health Life Sciences accounts and drive multi-team collaboration. You will shape strategic outcomes, coordinate Solution Sales, Consulting, Support, and Services, and ensure revenue targets across licenses, renewals, and professional services.

This role requires 7+ years in client management, experience with multi-million-dollar deals, travel up to 50%, and a proven