Client Director, Health Life Sciences (Remote)

ServiceNow; United States; Remote; USD 174,000 - 198,000; Full time

Benefits offered by this job

Equity (when applicable)

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Health plans

Job summary

ServiceNow in New York City is seeking a Client Director for Health Life Sciences to lead executive relationships with our largest Health Life Sciences accounts and drive multi-team collaboration. You will shape strategic outcomes, coordinate Solution Sales, Consulting, Support, and Services, and ensure revenue targets across licenses, renewals, and professional services.

This role requires 7+ years in client management, experience with multi-million-dollar deals, travel up to 50%, and a proven

Qualifications

• 7+ years of client management experience with revenue alignment.
• 2+ years as a Client Director with multi-million-dollar sales solutions experience.
• Experience in IT Service Management, HR, Security Operations, and Customer Service IT Operations.
• Willingness to travel up to 50%.

Responsibilities

• Provide strategic leadership to clients.
• Be the relationship manager between customers and ServiceNow.
• Work with the solution teams to develop a ServiceNow solution based on customer outcomes.
• Manage all Executive relationships between ServiceNow and assigned clients.
• Oversee worldwide development of assigned accounts and deployment of resources.
• Build trust and multi-tiered relationships across client organizations, from project/IT to CxO level.
• Develop roadmaps and capabilities to deliver outstanding customer experience.
• Achieve financial targets including Licenses, Renewals and Professional Services.

Skills

Executive relationship management

Client management

Sales targets

Team leadership

AI in business workflows

ITSM knowledge

Travel up to 50%

Job description

Client Director - Health Life Sciences

Location: New York City, New York, us, Remote

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

You will produce new business with a defined set of ServiceNow's largest existing accounts in our Health Life Sciences vertical. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.

What you get to do in this role:

• Provide strategic leadership to clients
• Be the relationship manager between customers and ServiceNow
• Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes
• Manage all Executive relationships between ServiceNow and assigned clients
• Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources
• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
• Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of experience in client management, and aligning account strategies to revenue opportunities
• 2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)
• Experience achieving sales targets
• Experience leading virtual or matrixed teams
• Ability to understand broad, macro-level business IT needs for a prospective client
• Travel up to 50% (depending on geography/region)

For positions in this location, we offer a base pay of $174,180 - $197,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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