EXECUTIVE HEALTH, GUEST RELATIONS SPEC

Johns Hopkins Hospital; Washington, Baltimore (District of Columbia, MD); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Career growth and development

Tuition assistance for employees and a

Diverse and collaborative environment

Benefits package

Job summary

The Johns Hopkins Hospital seeks a patient care coordinator to support the Executive and Preventive Health programs. The role is based at JHOC with on-site support to Green Spring Station when needed.

You will schedule and register appointments, collect patient information, and guide patients through the outpatient center and hospital. Responsibilities include updating the EPIC system, providing patient education, and handling information requests.

Qualifications

• BA or BS required or equivalent work experience.
• 3 years of related experience in healthcare and/or business with a strong focus on customer service best practices.

Responsibilities

• Coordinate patient care in the Executive and Preventive Health program at The Johns Hopkins Hospital and the Personalized Care program at Green Spring Station.
• Schedule and register patient appointments, gather necessary patient information, and navigate patients through the Outpatient Center and main hospital.
• Update EPIC and provide patient education; respond to patient information requests and manage relationships with patients and designees, and referral sources.

Education

BA or BS

Tools

EPIC

Job description

Requisition #:675703 Location:Johns Hopkins Hospital, Baltimore, MD 21287 Category:Healthcare Operations Schedule:Day Shift Employment Type:Full Time

YOU BELONG HERE

What Awaits You?

• Career growth and development


• Employee and Dependent Tuition Assistance


• Diverse and collaborative working environment


• Affordable and comprehensive benefits package

Our competitive benefit package is designed to support the well-being and financial security of our employees. You can explore the details of our benefits offering by visiting the following link: Johns Hopkins Hospital | Your benefits virtually (mybenefitsjhhs.com)

Summary

This position is responsible for coordinating patient care in the Executive and Preventive Health program at The Johns Hopkins Hospital and the Personalized Care program at Green Spring Station. The position is based at JHOC but will provide on-site support to Personalized Care in GSS when necessary. Emphasis will be placed on scheduling and registering patient appointments, including gathering all necessary patient information, navigating patients throughout the Outpatient Center and main hospital, updating EPIC, providing patient education, and answering patient requests for information. This position will manage relationships with patients and/or their designee and other various referral sources.

Education/ Work Experience

• BA or BS required or equivalent work experience.


• 3 years of related experience in healthcare and/or business with a strong focus on customer service best practices.