EXECUTIVE HEALTH, GUEST RELATIONS SPEC

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Career growth

Tuition assistance

Diverse environment

Benefits package

Job summary

Johns Hopkins Medicine is seeking a coordinator to support the Executive and Preventive Health program at The Johns Hopkins Hospital and the Personalized Care program at Green Spring Station. The role focuses on scheduling, registration, and guiding patients through the care journey, with on-site support as needed at GSS.

The position emphasizes updating EPIC, gathering patient information, and providing education while managing patient and referral source relationships.

Qualifications

• BA or BS required or equivalent work experience.
• 3 years of related experience in healthcare and/or business with a strong focus on customer service best practices.

Responsibilities

• Coordinate patient care in the Executive and Preventive Health program at The Johns Hopkins Hospital and the Personalized Care program at Green Spring Station.
• Schedule and register patient appointments; gather all necessary patient information.
• Navigate patients throughout the Outpatient Center and main hospital; update EPIC.
• Provide patient education and respond to information requests from patients or their designees.
• Manage relationships with patients and other referral sources.

Skills

Customer service

Communication

Education

BA/BS or equivalent

Tools

EPIC

Job description

YOU BELONG HERE

What Awaits You?

• Career growth and development
• Employee and Dependent Tuition Assistance
• Diverse and collaborative working environment
• Affordable and comprehensive benefits package

Ourcompetitive benefit packageis designed to support the well-being and financial security of our employees. You can explore the details of our benefits offering by visiting the following link:Johns Hopkins Hospital | Your benefits virtually (mybenefitsjhhs.com)

Summary:

Thisposition is responsible for coordinating patient care in the Executive and Preventive Health program at The Johns Hopkins Hospital and the Personalized Care program at Green Spring Station. The position is based at JHOC but will provide on-site support to Personalized Care in GSS when necessary. Emphasis will be placed on scheduling and registering patient appointments, including gathering all necessary patient information, navigating patients throughout the Outpatient Center and main hospital, updating EPIC, providing patient education, and answering patient requests for information. This position will manage relationships with patients and/or their designee and other various referral sources.

Education/ Work Experience:

• BA or BS required or equivalent work experience.
• 3 years of related experience in healthcare and/or business with a strong focus on customer service best practices.