Patient Representative Lead

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 54,065,000 - 89,147,000; Full time

Job summary

Johns Hopkins Medicine in Baltimore, MD is seeking a Guest Services Supervisor to lead the Guest Services team at Johns Hopkins Hospital. You will supervise daily activities of Patient Representatives, Information Receptionists and the Patient Ambassador, and participate in training and scheduling to ensure exceptional patient experiences.

The ideal candidate has at least 3 years of hospital or healthcare customer service experience and a minimum of 2 years in a supervisory role.

Qualifications

• Minimum 3 years of relevant work experience in a hospital/health care setting or similar customer service environment.
• Minimum 2 years of supervisory level experience.

Responsibilities

• Serve as knowledge and resource leader for Guest Services employees.
• Assist with supervision of daily activities of the Patient Representatives, Information Receptionists and Patient Ambassador.
• Participate in training, staff evaluations and scheduling.
• Provide information regarding hospital services, policies and procedures to department staff, patients and families.
• Provide emotional support to families in times of patient crisis.

Skills

Supervisory experience

Customer service

Staff scheduling

Training & evaluation

Emotional support

Education

High school diploma or equivalent

Associate's degree preferred

Job description

Serves as a knowledge and resource leader for Guest Services employees and is responsible for supporting management with various functions of the department. Responsible for assisting with the supervision of daily activities of the Patient Representatives, Information Receptionists and Patient Ambassador. Responsible for participating in training, staff evaluations and scheduling. Provides information regarding hospital services, policies and procedures to department and hospital staff, patient and families. Provides emotional support to families in times of patient crisis.

Location: Johns Hopkins Hospital, Baltimore, MD 21287

Schedule: Rotating Shift

Employment Type: Full Time

Category: Clerical and Administrative Support

• High school diploma or equivalent.
• An Associate's Arts degree or relevant college level coursework is preferred.

At least 3 years or more of relevant work experience in a hospital/health care setting or similar customer service environment. Experience working within a critical care area with Patients/Visitors, and staff. Possess a minimum of 2 years of supervisory level (group level experience)

Salary Range: Minimum 18.87/hour - Maximum 31.15/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.