JHSCS Patient Service Coordinator

Johns Hopkins Medicine; Washington, Baltimore (District of Columbia, MD); On-site; USD 26,000 - 43,000; Full time

Job summary

The Patient Service Coordinator at Johns Hopkins Health System handles all non-clinical aspects of the patient encounter, ensuring a positive, professional experience at the Johns Hopkins Station Surgery Center Series. The role requires proficiency with scheduling, registration, and billing systems, and strong English communication.

A high school diploma is required, and prior PSC or customer service experience is preferred.

Qualifications

• High school diploma or equivalent is required.
• 1 year of PSC, customer service, or healthcare experience preferred.

Responsibilities

• Handle all administrative aspects of the patient encounter.
• Assist with scheduling, registration, and billing systems.
• Maintain accurate patient information to facilitate encounters.

Skills

Public interaction

Interpersonal skills

Attention to detail

PC proficiency

Education

High school diploma or equivalent

Tools

Multi-line telephone

Computers

Copier

Calculator

Fax machine

Scheduling system

Registration system

Billing system

EPR

Application Xtender

Charge capture

Job description

Requisition #:671297 Location:Johns Hopkins Health System, Lutherville, MD Category:Clerical and Administrative Support Schedule:Day Shift Employment Type:Full Time

Position Summary

The Patient Service Coordinator will handle all administrative (non-clinical) aspects of the patient encounter, assisting each and every patient to achieve the Ideal Patient Encounter, and maintaining accurate information on each patient to facilitate the encounter. Offers friendly, courteous assistance to every patient to ensure that the patient has a positive, professional experience while at the Johns Hopkins Station Surgery Center Series. Since most administrative tasks will be expedited with the use of automated scheduling, registration and billing systems, the patient coordinator will need to be proficient on the appropriate computer systems. The JHSCS Patient Service Coordinator is expected to assist with clerical duties throughout the JHSCS to aid in the flow of the JHSCS daily

Education

• High school diploma or equivalent.

Knowledge

• Knowledge of business, insurance and/or medical terminology and an excellent command of English grammar and spelling.

Skills

• Ability to interact successfully with the public. Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations.
• Ability to demonstrate and convey a favorable image of the organization and to conform to proper standards of professional dress, attitude and demeanor. Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients’ families/visitors and clinical staff.
• Ability to perform with a high degree of accuracy and with meticulous attention to detail. Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems.
• Ability to proficiently operate PC’s and PC applications.

Work Experience

• 1 year of experience in a PSC, customer service, or healthcare related field is preferred.
• Machines, Tools, equipment: Requires proficiency on multi-line telephone, computer, copier, calculator, fax machine, all computer systems including scheduling, registration, billing, order communications, EPR, Application Xtender and charge capture, etc.

Dimensions

• Budget Responsibility: Effectively uses resources within control.
• Makes decisions regarding work process based on established guidelines (i.e., covering for manager). Assists in the development of procedures for the unit.
• Prioritizes and organizes own work and the work of others to meet department demands.

Supervisory Responsibility

PROBLEM SOLVING: Independently evaluates individual patient or patient flow situations and be able to implement the appropriate actions/steps in a timely fashion.

INFORMATION MANAGEMENT: Read and understand requisitions, referral forms, insurance forms and other forms.

• Reads and understands all screens on registration and charge capture screens.
• Reads and understands written product directions.

Salary Range: Minimum $18.87/hour - Maximum $31.15/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.