Executive Health Concierge & Clinic Operations Lead

spectrumhealth; Royal Oak (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Corewell Health is seeking a Concierge/Operations Coordinator for the Executive Health Clinic within the Employer Services division. The role emphasizes exceptional customer service, coordination of scheduled procedures, and seamless support across Corewell Health locations and client sites in Southeast Michigan.

Qualified candidates demonstrate strong communication, adaptability for flexible schedules (early starts as early as 6am), and the ability to manage multiple client accounts with

Qualifications

• High School Diploma or equivalent required.
• Strong commitment to exceptional customer and concierge level service.
• Superior verbal and written communication skills with problem-solving abilities.
• Willing to work a flexible, specialized schedule that includes availability for early morning openings (as early as 6am).
• Willing to travel throughout Corewell and client sites across Southeast Michigan.

Responsibilities

• Prepares, reviews, and audits final client documentation before scheduled appointments to ensure accuracy and completeness.
• Coordinates daily clinic activities, monitors client schedules and itineraries, performs registration functions, resolves operational issues, and escalates concerns when appropriate.
• Manages clinical service documentation, monitors shared email inboxes, responds to incoming requests, and routes inquiries to the appropriate team member.
• Monitors the clinic environment to maintain a clean, organized, professional, and client-ready setting; submits work orders for cleaning and repairs as needed.
• Monitors inventory and orders supplies for the clinic and the department, maintains a tidy and organized storage area.
• Coordinates preventive maintenance and required inspections for clinical equipment to ensure ongoing functionality and regulatory compliance.
• Conducts assigned clinical, registration, and billing audits; maintains accurate audit logs; reports findings during scheduled meetings; and completes required follow-up actions.
• Supports multiple concurrent projects and provides on-site operational assistance at client events.
• Provides direct operational support to the clinic and department based on scheduling demands and business needs.

Skills

Customer service

Communication

Flexible schedule

Travel willingness

Education

High School diploma

Some college

Tools

Epic

Job description

Corewell Health is seeking a Concierge/Operations Coordinator for the Executive Health Clinic within the Employer Services division. The role emphasizes exceptional customer service, coordination of scheduled procedures, and seamless support across Corewell Health locations and client sites in Southeast Michigan.

Qualified candidates demonstrate strong communication, adaptability for flexible schedules (early starts as early as 6am), and the ability to manage multiple client accounts with