Executive Health Office Coordinator

spectrumhealth; Royal Oak (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Corewell Health is seeking a Concierge/Operations Coordinator for the Executive Health Clinic within the Employer Services division. The role emphasizes exceptional customer service, coordination of scheduled procedures, and seamless support across Corewell Health locations and client sites in Southeast Michigan.

Qualified candidates demonstrate strong communication, adaptability for flexible schedules (early starts as early as 6am), and the ability to manage multiple client accounts with

Qualifications

• High School Diploma or equivalent required.
• Strong commitment to exceptional customer and concierge level service.
• Superior verbal and written communication skills with problem-solving abilities.
• Willing to work a flexible, specialized schedule that includes availability for early morning openings (as early as 6am).
• Willing to travel throughout Corewell and client sites across Southeast Michigan.

Responsibilities

• Prepares, reviews, and audits final client documentation before scheduled appointments to ensure accuracy and completeness.
• Coordinates daily clinic activities, monitors client schedules and itineraries, performs registration functions, resolves operational issues, and escalates concerns when appropriate.
• Manages clinical service documentation, monitors shared email inboxes, responds to incoming requests, and routes inquiries to the appropriate team member.
• Monitors the clinic environment to maintain a clean, organized, professional, and client-ready setting; submits work orders for cleaning and repairs as needed.
• Monitors inventory and orders supplies for the clinic and the department, maintains a tidy and organized storage area.
• Coordinates preventive maintenance and required inspections for clinical equipment to ensure ongoing functionality and regulatory compliance.
• Conducts assigned clinical, registration, and billing audits; maintains accurate audit logs; reports findings during scheduled meetings; and completes required follow-up actions.
• Supports multiple concurrent projects and provides on-site operational assistance at client events.
• Provides direct operational support to the clinic and department based on scheduling demands and business needs.

Skills

Customer service

Communication

Flexible schedule

Travel willingness

Education

High School diploma

Some college

Tools

Epic

Job description

Job Summary

This role presents a distinctive opportunity within our Executive Health Clinic as part of the Employer Services division. The position is highly visible and requires a strong commitment to exceptional customer service and concierge-level support.

Candidates must demonstrate a high degree of flexibility and be willing to travel throughout Southeast Michigan to various Corewell Health locations and client sites for events. The ability to transition seamlessly from one client account to another while consistently delivering superior service is essential. Candidates must also apply strong critical-thinking and problem-solving skills to anticipate solutions and respond effectively when schedule variations or unexpected needs arise.

A thorough understanding of how to represent Corewell Health, Employer Services, and the Corewell brand is required. Superior verbal, written, and interpersonal communication skills are crucial to success in this role.

Additionally, because the clinic and clients operates on a specialized schedule, candidates must have flexibility and variable scheduled shifts that start early in the morning. Word processing skills is a must, understanding of patient registration and scheduling process is a plus.

This role offers a distinctive opportunity to support the Executive Health Clinic within the Employer Services division. The position coordinates scheduled procedures with clients and departments across Corewell Health, anticipates client needs, and communicates concerns to appropriate team members when additional support is required. The role takes ownership of daily clinic operations by maintaining a professional, welcoming environment and addressing client issues that arise during appointments.

Responsibilities also include conducting registration and compliance audits across multiple departmental programs, escalating findings for timely resolution, and serving as the department's primary or secondary timekeeper.

Essential Functions

• Prepares, reviews, and audits final client documentation before scheduled appointments to ensure accuracy and completeness.
• Coordinates daily clinic activities, monitors client schedules and itineraries, performs registration functions, resolves operational issues, and escalates concerns when appropriate.
• Manages clinical service documentation, monitors shared email inboxes, responds to incoming requests, and routes inquiries to the appropriate team member
• Monitors the clinic environment to maintain a clean, organized, professional, and client-ready setting; submits work orders for cleaning and repairs as needed.
• Monitors inventory and orders supplies for the clinic and the department, maintains a tidy and organized storage area
• Coordinates preventive maintenance and required inspections for clinical equipment to ensure ongoing functionality and regulatory compliance.
• Conducts assigned clinical, registration, and billing audits; maintains accurate audit logs; reports findings during scheduled meetings; and completes required follow-up actions.
• Supports multiple concurrent projects and provides on-site operational assistance at client events.
• Provides direct operational support to the clinic and department based on scheduling demands and business needs.

Qualifications

Required

• High School Diploma or equivalent
• Strong commitment to exceptional customer and concierge level service
• Superior verbal and written communication skills with problem-solving abilities
• Willing to work a flexible, specialized schedule that includes availability for early morning openings (as early as 6am)
• Willing to travel throughout Corewell and client sites across Southeast Michigan

Preferred

• Some College
• Prior experience working in a healthcare environment
• Epic experience
• Registration, appointment setting, and scheduling experience

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here .
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Royal Oak Hospital - 3601 W 13 Mile Rd - Royal Oak

Department Name

Employer Services - Corporate

Employment Type

Full time

Shift

Variable (United States of America)

Weekly Scheduled Hours

40

Hours of Work

Varies

Days Worked

Monday - Friday

Weekend Frequency

Variable weekends

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team mem