Executive Patient Concierge & Care Coordination Specialist

Henry Ford Health; Detroit (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Henry Ford Health in Detroit seeks a professional Concierge & Executive Patient Service Coordinator to serve as the primary contact for patients and executives, delivering compassionate service while handling complex administrative duties.

You will greet visitors, manage appointments, coordinate travel for executives, document interactions in EHR, and work with clinical staff to ensure smooth scheduling and HIPAA-compliant care.

Qualifications

• Proven customer service experience in healthcare or professional services.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Proficiency with electronic health records (EHR) and medical office software.
• Knowledge of HIPAA regulations and patient confidentiality.
• Ability to stay calm and professional in high-pressure situations.
• Strong interpersonal skills with empathy and patience.
• Attention to detail and accurate documentation.
• Proficiency with MS Office and standard office equipment.

Responsibilities

• Greet patients and visitors with professionalism and warmth, guiding them throughout the facility.
• Coordinate and manage patient appointments, scheduling, and calendar management for executives and physicians.
• Answer and route calls and emails with efficiency and courtesy, prioritizing urgent matters.
• Maintain patient records and documentation with HIPAA adherence.
• Assist patients with check-in, insurance verification, and paperwork.
• Resolve patient concerns and escalate complex issues when needed.
• Manage multiple tasks while maintaining accuracy and organization.
• Coordinate care with clinical and administrative teams.
• Provide executive support including travel arrangements and meeting coordination.
• Utilize EHR and medical software to document interactions and manage information.

Skills

Customer service in healthcare

Verbal & written communication

Organizational skills

EHR proficiency

HIPAA knowledge

Calm under pressure

Interpersonal skills

Attention to detail

MS Office

Collaboration

Professional demeanor

Bilingual (English/Spanish)

Tools

EHR systems

Microsoft Office

Job description

Henry Ford Health in Detroit seeks a professional Concierge & Executive Patient Service Coordinator to serve as the primary contact for patients and executives, delivering compassionate service while handling complex administrative duties.

You will greet visitors, manage appointments, coordinate travel for executives, document interactions in EHR, and work with clinical staff to ensure smooth scheduling and HIPAA-compliant care.