Executive Health Concierge & Clinic Operations Lead

Spectrum Health; Royal Oak (MI); Presencial; USD 42.000 - 63.000; Jornada completa

Descripción de la vacante

Spectrum Health, Royal Oak location, seeks an Executive Health Clinic operations coordinator within Employer Services. The role emphasizes concierge-level customer service, scheduling integrity, and dynamic support across Corewell Health sites in Southeast Michigan.

Flexibility and travel are essential to cover client events and varied clinic operations. The position coordinates procedures, audits, and daily clinic activity, while maintaining a professional, client-ready environment and ensuring

Formación

• Strong commitment to exceptional customer and concierge-level service.
• Superior verbal and written communication with problem-solving abilities.
• Flexible, specialized schedule including early morning openings (as early as 6am).
• Willing to travel throughout Southeast Michigan to Corewell and client sites.
• Experience or familiarity with patient registration and scheduling.

Responsabilidades

• Prepares, reviews, and audits final client documentation before scheduled appointments.
• Coordinates daily clinic activities, monitors client schedules, and resolves issues.
• Manages clinical service documentation and routes inquiries to team members.
• Monitors inventory and orders clinic supplies; coordinates preventive maintenance.
• Conducts registration, clinical and billing audits; maintains audit logs.
• Supports multiple projects and provides on-site operational assistance at events.
• Provides direct operational support based on scheduling demands.

Conocimientos

Customer service

Concierge-level service

Verbal communication

Written communication

Early morning shifts

Travel availability

Word processing

Registration/scheduling knowledge

Educación

High School Diploma or equivalent

Some College

Herramientas

Epic

Descripción del empleo

Spectrum Health, Royal Oak location, seeks an Executive Health Clinic operations coordinator within Employer Services. The role emphasizes concierge-level customer service, scheduling integrity, and dynamic support across Corewell Health sites in Southeast Michigan.

Flexibility and travel are essential to cover client events and varied clinic operations. The position coordinates procedures, audits, and daily clinic activity, while maintaining a professional, client-ready environment and ensuring