Executive Growth CSM – Enterprise Security (Remote)

Remedio; New York (NY); Remote; USD 140,000 - 210,000; Full time

Job summary

Remedio is seeking a Strategic Growth Customer Success Manager to own 8–12 of our largest global accounts, representing $3.5M+ ARR. You will partner with CISOs, CIOs, and senior IT leaders to drive multi-year success plans and cross-functional expansion while coordinating TAMs, Sales, and Solutions Engineering.

You will lead executive reviews, manage complex renewals, and shape CS playbooks and strategy with up to 20% travel.

Qualifications

• 7+ years in Customer Success, Account Management, or enterprise sales at a B2B SaaS company.
• At least 3 years owning Fortune 500 or Global 2000 accounts.
• Executive presence with CISOs/CIOs and senior IT leaders.
• Domain depth in vulnerability management, exposure management, patch management, or endpoint management.
• Experience building account plans and multi-threading across large, matrixed organizations.
• Structured sales method (MEDDPICC) and forecast discipline.
• Startup or high-growth mindset with urgency and energy to build something new.

Responsibilities

• Own executive relationships with CISOs, CIOs, and IT/security leadership.
• Build and run strategic multi-year account plans with business outcomes, reviewed quarterly with the team and leadership.
• Lead the account team of TAMs, Sales, Solutions Engineers, and executive sponsors around a unified plan.
• Map whitespace and expand across business units, regions, devices, and platform capabilities.
• Lead multi-year renewals through procurement, legal, and channel partners; initiate planning 180 days out; use MEDDPICC to qualify and close.
• Lead executive business reviews; quantify risk mitigation, time saved, and ROI against goals.
• Handle escalations with steady judgment; bring in the right people quickly while preserving relationships.
• Forecast accurately; maintain CRM, flag risk early, and attach recovery plans.
• Shape the team and product by mentoring CSMs, contributing to playbooks, and feeding customer feedback to Product.

Skills

Executive presence

Vulnerability management

Patch management

Endpoint management

Account planning

Multi-threading

MEDDPICC

Forecasting

Strategic growth

Global accounts

Job description

Remedio is seeking a Strategic Growth Customer Success Manager to own 8–12 of our largest global accounts, representing $3.5M+ ARR. You will partner with CISOs, CIOs, and senior IT leaders to drive multi-year success plans and cross-functional expansion while coordinating TAMs, Sales, and Solutions Engineering.

You will lead executive reviews, manage complex renewals, and shape CS playbooks and strategy with up to 20% travel.