Executive Experience Architect

ServiceNow; Santa Clara (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

ServiceNow seeks an Executive Experience Consultant to design and orchestrate high-stakes executive engagements, aligning with customer transformation goals. You will partner with sales leaders, product evangelists, and cross-functional teams to deliver immersive demonstrations that set new standards for executive engagement.

The role requires 8+ years of experience, exceptional communication and storytelling, and a customer-first mindset.

Qualifications

• 8+ years designing and delivering executive engagements or similar programs.
• Proven ability to influence stakeholders at all levels.
• Exceptional communication, facilitation, and storytelling with executive presence.
• Strong program and project management capabilities.
• Comfort navigating complexity and rapid change with alignment.
• Customer-first mindset and transformation-focused approach.

Responsibilities

• Design and orchestrate end-to-end executive briefings.
• Lead high-stakes engagements aligned to customer goals.
• Influence change from legacy to innovation-led approaches.
• Build trust with sales teams, executives, and cross-functional partners.
• Develop industry-aligned advisory for assigned sector.
• Navigate ambiguity and adapt to shifting priorities.
• Elevate customer-centric storytelling with immersive demos.

Skills

Executive engagements

Stakeholder influence

Communication

Storytelling

Program management

Adaptability

Customer-centric mindset

Tools

BriefingSource

PowerBI

Microsoft Office 365

Job description

ServiceNow seeks an Executive Experience Consultant to design and orchestrate high-stakes executive engagements, aligning with customer transformation goals. You will partner with sales leaders, product evangelists, and cross-functional teams to deliver immersive demonstrations that set new standards for executive engagement.

The role requires 8+ years of experience, exceptional communication and storytelling, and a customer-first mindset.