Senior Manager, Executive Engagement Strategy & Ops

ServiceNow; Mountain View (CA); On-site; USD 196,400 - 343,700; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Senior Manager, Customer Engagement Strategy & Operations to support executive engagement and drive new business strategies in Mountain View, CA. This role will require collaboration across sales, product, and business development teams to cultivate high-impact engagements and maintain enduring customer relationships.

Successful candidates will bring 8 to 10+ years of experience with a strong executive presence and a proven ability to manage complex, high-stakes environments. Opportunities for professional growth and competitive compensation, including a base pay of $196,400 - $343,700, are offered.

Qualifications

• 8 to 10+ years of relevant experience in product, sales, or consulting.
• Exceptional written and verbal communication skills for C-suite audiences.
• Experience with enterprise software demos and technical pre-sales.

Responsibilities

• Drive executive engagement for Moveworks and ServiceNow.
• Triage inbound customer meeting requests.
• Ensure high-stakes customer meetings are executed flawlessly.

Skills

Executive presence

Outstanding verbal and written communication

High-stakes cross-functional management

Product fluency in AI and enterprise SaaS

Ability to navigate ambiguity

Experience leveraging AI tools

Tools

PowerPoint

Excel

PowerBI

Dynamics

Job description

ServiceNow is seeking a Senior Manager, Customer Engagement Strategy & Operations to support executive engagement and drive new business strategies in Mountain View, CA. This role will require collaboration across sales, product, and business development teams to cultivate high-impact engagements and maintain enduring customer relationships.

Successful candidates will bring 8 to 10+ years of experience with a strong executive presence and a proven ability to manage complex, high-stakes environments. Opportunities for professional growth and competitive compensation, including a base pay of $196,400 - $343,700, are offered.