Executive End-User Support Specialist II

City of Baltimore; Baltimore (MD); On-site; USD 79,000 - 126,000; Full time

Job summary

The City of Baltimore's Office of Information and Technology seeks an End User Support Specialist II to serve as the first point of contact for executive level and other high-profile clients seeking technical assistance.

This role provides on-site coverage within the assigned departments and remote locations, along with 7x24x365 on-call support, while troubleshooting and documenting IT needs to determine the best solution for each issue.

Qualifications

• Associate degree required.
• Two years of related technical experience.
• English proficient; ability to communicate with executive clients.

Responsibilities

• Serve as first point of contact for VIP clients requiring technical assistance.
• Provide on-site coverage across departments and remote locations.
• Perform troubleshooting and document IT needs to determine best solutions.
• Offer 7x24x365 on-call coverage as needed.

Skills

VIP client support

Troubleshooting

Education

Associate degree

Tools

ITIL 4

A+

Network+

Job description

The City of Baltimore's Office of Information and Technology seeks an End User Support Specialist II to serve as the first point of contact for executive level and other high-profile clients seeking technical assistance.

This role provides on-site coverage within the assigned departments and remote locations, along with 7x24x365 on-call support, while troubleshooting and documenting IT needs to determine the best solution for each issue.