Executive Director, Operations Management & Analytics

CapMetro; Austin (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

CapMetro in Austin, TX seeks a Senior Director, Operations Management Support to provide executive leadership across contractor oversight, analytics, quality assurance, training, service monitoring, mobility support, and performance management. The role aligns departmental strategy with CapMetro's Strategic Plan and leads through senior managers.

The position partners with executive leadership and internal departments, contracted service providers, and external stakeholders to drive enterprise

Qualifications

• Bachelor’s degree or equivalent with related field.
• 12 years of progressively responsible experience in transit operations oversight or related functions.
• 8 years’ supervisory experience in a public transportation environment.
• Experience leading multiple functional areas, contractor oversight, strategic planning, and budget administration.

Responsibilities

• Establish strategic direction and long-range objectives for Operations Management Support.
• Develop department budgets, resource allocation, and workforce plans.
• Direct contractor performance management, contract administration, compliance monitoring, and improvement initiatives.
• Lead KPI governance, reporting standards, and performance analysis.
• Lead cross-functional initiatives across Operations, Vehicle Maintenance, Planning, Finance, Safety, IT, and external providers.

Skills

Analytical skills

Organizational skills

Strategic planning

Communication skills

Contract management understanding

Leadership and team development

Education

Bachelor’s degree in Business Administration/Public Administration/Transportation/Data Analytics

12 years transit operations oversight/contract administration/analytical roles

8 years supervisory experience in public transportation

Job description

CapMetro in Austin, TX seeks a Senior Director, Operations Management Support to provide executive leadership across contractor oversight, analytics, quality assurance, training, service monitoring, mobility support, and performance management. The role aligns departmental strategy with CapMetro's Strategic Plan and leads through senior managers.

The position partners with executive leadership and internal departments, contracted service providers, and external stakeholders to drive enterprise