Director, Customer Experience & Quality Operations

Austin, Texas; Austin, Northern (TX, KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive Benefits

Career Growth

Job summary

City of Austin's Austin Energy seeks a senior operations leader to oversee meter-to-cash programs, budgets, and policy development. The role drives data-driven improvements, vendor performance, and cross‑department collaboration to enhance customer experience and efficiency.

The position requires executive leadership, strong contract oversight, and proficiency in analytics to guide O&M, CIP budgets, and safety-focused operations within a public utility context.

Qualifications

• Bachelor's degree or higher in Business, Public Administration, or a related field.
• Seven+ years of related experience with two years in a managerial/executive capacity.

Responsibilities

• Provide strategic management oversight for meter-to-cash departments.

Skills

Budget management

Contract management

Data analytics

Project management

Lean Six Sigma

Leadership

Communication

Auditing

Public sector policy

Safety culture

Job description

City of Austin's Austin Energy seeks a senior operations leader to oversee meter-to-cash programs, budgets, and policy development. The role drives data-driven improvements, vendor performance, and cross‑department collaboration to enhance customer experience and efficiency.

The position requires executive leadership, strong contract oversight, and proficiency in analytics to guide O&M, CIP budgets, and safety-focused operations within a public utility context.