Executive Director

Chick-fil-A Restaurants; Hartland Township (MI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Sundays off

Paid time off

Competitive pay

Complimentary employee meal when on-sh

Leadership development and advancement

Scholarship opportunities

Discounts through Chick-fil-A partners

Wellness stipend

Cell phone stipend

Job summary

Chick-fil-A Hartland Executive Director is seeking a results-driven leader to oversee restaurant operations, develop future leaders, and drive business performance while delivering exceptional experiences for guests and team members.

The role offers competitive pay starting at $28/hour with a minimum 40-hour week (Fridays/Saturdays required) and Sundays off, plus time for strategic planning and leadership development.

Qualifications

• Has three or more years of restaurant management or senior leadership experience.
• Preferred Chick-fil-A leadership experience.
• Flexible availability and reliable transportation.
• Demonstrates integrity, professionalism and strong business judgment.
• Passion for hospitality and people development.
• Understands restaurant operations and financial performance.

Responsibilities

• Oversee daily restaurant operations, ensuring efficiency, operational excellence, and exceptional hospitality.
• Lead, coach, and develop department directors and leadership teams to drive performance and accountability.
• Partner with the Owner/Operator to execute the restaurant's vision, strategic goals, and business objectives.
• Manage key financial metrics, including sales, labor, food costs, profitability, and operational efficiency.
• Oversee Front of House and Back of House operations, ensuring food quality, safety, speed of service, and guest satisfaction.
• Foster a culture of genuine care, servant leadership, accountability, and continuous improvement.
• Develop strategies to strengthen employee engagement, retention, leadership development, and guest satisfaction.
• Analyze financial reports, operational metrics, and performance trends to identify opportunities for improvement.
• Oversee staffing, workforce planning, training, and performance management in partnership with department leaders.
• Ensure compliance with Chick-fil-A standards, food safety regulations, employment laws, and restaurant policies.
• Lead strategic initiatives that improve operational processes, business performance, and long-term growth.
• Communicate goals, recognize achievements, and inspire leaders to consistently deliver excellence.

Skills

Leadership

Team development

Financial management

Operational excellence

Data-driven decisions

Strategic planning

Communication

Education

High school diploma or equivalent

Business/Hospitality degree (preferred)

Job description

Chick-fil-A Executive Director | Hartland, MI

JOIN OUR LEADERSHIP TEAM!

Are you a results-driven leader passionate about operational excellence, developing high-performing teams, and creating a culture of genuine care?

Chick-fil-A Hartland is seeking an Executive Director who leads with integrity, a heart for service, and a commitment to excellence. This leader will oversee restaurant operations, develop future leaders, drive business performance, and ensure exceptional experiences for guests and team members.

What You Can Expect:

Pay:

Competitive pay starting at $28/hour, based on experience and qualifications, with opportunities for growth and advancement.

Schedule:

• Minimum of 40 hours per week, including Fridays and Saturdays, with flexibility based on restaurant needs
• Sundays off
• Dedicated time for strategic planning, business management, and leadership development

Responsibilities:

• Oversee daily restaurant operations, ensuring efficiency, operational excellence, and exceptional hospitality.
• Lead, coach, and develop department directors and leadership teams to drive performance and accountability.
• Partner with the Owner/Operator to execute the restaurant's vision, strategic goals, and business objectives.
• Manage key financial metrics, including sales, labor, food costs, profitability, and operational efficiency.
• Oversee Front of House and Back of House operations, ensuring food quality, safety, speed of service, and guest satisfaction.
• Foster a culture of genuine care, servant leadership, accountability, and continuous improvement.
• Develop strategies to strengthen employee engagement, retention, leadership development, and guest satisfaction.
• Analyze financial reports, operational metrics, and performance trends to identify opportunities for improvement.
• Oversee staffing, workforce planning, training, and performance management in partnership with department leaders.
• Ensure compliance with Chick-fil-A standards, food safety regulations, employment laws, and restaurant policies.
• Lead strategic initiatives that improve operational processes, business performance, and long-term growth.
• Communicate goals, recognize achievements, and inspire leaders to consistently deliver excellence.

We're Looking for a Leader Who:

• Has a high school diploma or equivalent; a degree in Business, Hospitality, or a related field is preferred.
• Has three or more years of restaurant management or senior leadership experience, preferably in a high-volume environment.
• Has previous Chick-fil-A leadership experience, which is a plus.
• Has flexible availability and reliable transportation.
• Demonstrates integrity, professionalism, dependability, and strong business judgment.
• Has a passion for hospitality, people development, and operational excellence.
• Understands restaurant operations, financial management, and business performance.
• Can effectively coach, develop, and hold leadership teams accountable.
• Communicates clearly, builds strong relationships, and makes sound decisions.
• Is organized, proactive, and capable of managing multiple priorities in a fast-paced environment.
• Uses data and performance metrics to drive results and continuous improvement.
• Takes ownership, supports the restaurant's vision, and leads by example.
• Embraces servant leadership by empowering others and fostering a culture of genuine care.

Physical Requirements:

Ability to perform physical tasks associated with restaurant operations, including standing for extended periods and lifting, reaching, bending, twisting, pushing, pulling, squatting, grasping, and arm-hand coordination as required by the position.

Benefits:

• Sundays off
• Paid time off
• Competitive pay
• Complimentary employee meal when working
• Leadership development and advancement opportunities
• Scholarship opportunities for eligible team members
• Access to discounts through Chick-fil-A partnerships
• Wellness stipend
• Cell phone stipend

Why Chick-fil-A?

At Chick-fil-A, being an Executive Director is more than just a job. It's an opportunity to lead with purpose, drive business success, develop future leaders, and make a lasting impact on the team and community.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.