Executive Director, Merchant Services - Strategic Client Growth

JPMorganChase; Plano (TX); On-site; USD 170,000 - 250,000; Full time

Job summary

JPMorganChase in Plano, TX seeks an Executive Director to lead a team of relationship managers handling large corporate clients. You will set direction, coach performance, and drive client outcomes and retention while shaping payments optimization strategies.

The role requires guiding complex negotiations, cross-team collaboration, and strategic initiatives to support business growth and a high-value client experience.

Qualifications

• 8+ years in relationship management or sales with negotiation and team leadership.
• Proven ability to lead, develop, and motivate teams to hit ambitious goals.
• Strategic thinker with experience managing complex projects and portfolios.
• Experience supporting senior client stakeholders within large, complex organisations.

Responsibilities

• Lead, mentor, and develop a team of relationship managers across client portfolios.
• Set performance expectations, provide feedback, and support professional development.
• Oversee portfolio management, reporting, and data accuracy to meet business objectives.
• Foster collaboration within the team and across partner groups to drive best practices.

Skills

Relationship leadership

Team coaching

Strategic thinking

Negotiation

Cross-functional collaboration

Communication

Time management

Payments / treasury knowledge

Tools

CRM software

Job description

JPMorganChase in Plano, TX seeks an Executive Director to lead a team of relationship managers handling large corporate clients. You will set direction, coach performance, and drive client outcomes and retention while shaping payments optimization strategies.

The role requires guiding complex negotiations, cross-team collaboration, and strategic initiatives to support business growth and a high-value client experience.