Executive Director, Merchant Services — Client Strategy & Growth

JP Morgan Chase; Plano (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorganChase in Plano, TX is seeking a seasoned Merchant Services Relationship Manager - Executive Director to lead a team serving large corporate clients. You will set direction, coach managers, and drive payments optimization initiatives to deliver growth and client retention.

You will collaborate across firm partners to shape strategy, negotiate complex deals, and develop talent while maintaining a client-first, outcomes-driven culture.

Qualifications

• 8+ years in relationship management or sales, with contract negotiation and leadership.
• Proven ability to lead, develop, and motivate teams to achieve goals.
• Strong strategic thinking and execution across complex projects.
• Experience supporting senior client stakeholders in large organizations.
• Collaborates across stakeholder groups and drives organizational success.
• Knowledge of payment processing and merchant services.
• Proficient with business software (word processing, spreadsheets, databases).
• Excellent verbal and written communication; can convey complex info clearly.
• Strong time-management and multi-tasking, with tight deadlines.
• Willingness to travel nationally up to 30% annually.

Responsibilities

• Lead and mentor a team of relationship managers across client portfolios.
• Set performance expectations and provide regular feedback.
• Oversee portfolio reporting and data maintenance to hit business objectives.
• Foster cross-team collaboration and drive best practices.
• Support complex negotiations and client retention strategies.
• Identify cross-team opportunities and process improvements.
• Partner with internal departments to deliver unified account management.
• Champion new products and client value initiatives.
• Keep the team up-to-date with industry knowledge and resources.

Skills

Leadership

Relationship management

Negotiation

Strategic thinking

Stakeholder management

Communication

Time management

Travel readiness

Payments industry knowledge

Education

MBA

Job description

JPMorganChase in Plano, TX is seeking a seasoned Merchant Services Relationship Manager - Executive Director to lead a team serving large corporate clients. You will set direction, coach managers, and drive payments optimization initiatives to deliver growth and client retention.

You will collaborate across firm partners to shape strategy, negotiate complex deals, and develop talent while maintaining a client-first, outcomes-driven culture.