Executive Director Automotive Customer Success

Harman; Novi (MI); Hybrid; USD 161,000 - 237,000; Full time

Benefits offered by this job

Employee discounts

HARMAN University

Wellness benefits

Tuition reimbursement

Be Brilliant program

Inclusive culture

Job summary

HARMAN Automotive Services seeks a Director, Customer Success - Automotive Engineering Services (P5) to lead executive client retention, global account health, and long‑term expansion across US OEM accounts. You will sit at the Atlantic AES leadership table as the principal sponsor for major clients, aligning engineering services with vehicle transformation strategies.

As a top-tier executive sponsor, you will own account health strategy, govern enterprise escalations, and partner with Sales and

Qualifications

• 15+ years of executive experience in customer success, strategic account management, or delivery leadership.
• Proven ability to engage OEM C‑suite executives and senior procurement leads.
• Deep knowledge of automotive development lifecycles, SDV architectures, and connected mobility.

Responsibilities

• Lead executive sponsorship and strategic OEM partnerships.
• Own enterprise growth, NRR, and multi-year account roadmaps.
• Oversee Global P&L governance and cross-functional program delivery.

Skills

Executive leadership

Strategic account management

Automotive software domain

P&L management

Global cross-functional leadership

Education

Bachelor's degree in Engineering, Computer Science, Business

Job description

HARMAN Automotive Services seeks a Director, Customer Success - Automotive Engineering Services (P5) to lead executive client retention, global account health, and long‑term expansion across US OEM accounts. You will sit at the Atlantic AES leadership table as the principal sponsor for major clients, aligning engineering services with vehicle transformation strategies.

As a top-tier executive sponsor, you will own account health strategy, govern enterprise escalations, and partner with Sales and