Chief Customer Success - Automotive Engineering Services

HARMAN International

Novi (MI)

Hybrid

USD 161,000 - 237,000

Full time

5 days ago

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Benefits offered by this job

Health benefits

Extensive training through HARMAN U

Wellness benefits

Tuition reimbursement

Be Brilliant recognition program

Job summary

HARMAN International is seeking a Director, Customer Success for Automotive Engineering Services to lead executive sponsorship, global account health, and multi‑year growth across top U.S. OEM accounts. You will align AES offerings, software platforms, and global delivery capabilities with OEM vehicle transformation strategies.

As a senior AES leader, you will own account health, manage escalations, and partner with Sales and BU leadership to expand SDV and engineering services market share.

Qualifications

15+ years of executive experience in customer success, strategic account management, or delivery leadership within automotive engineering services, software, or tech consulting.
Executive presence and influence with OEM C‑suite leaders and senior procurement teams.
Deep understanding of SDV, Agile/SAFe, and multi‑year account governance and P&L management.

Responsibilities

Serve as the primary executive sponsor for OEM accounts and drive strategic partnerships.
Translate industry trends and client feedback into AES roadmaps and business strategy.
Lead steering committees and business reviews to demonstrate long‑term value and ROI.

Skills

Executive leadership

OEM relationships

Strategic account mgmt

Global delivery

Education

Bachelor’s degree in Engineering/CS/Business

Job description

As a senior AES leader, you will own account health, manage escalations, and partner with Sales and BU leadership to expand SDV and engineering services market share.

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