Desktop Support Analyst

TEKsystems; Shelton (CT); On-site; USD 34,000 - 41,000; Full time

Job summary

TEKsystems in Shelton, CT is seeking a Desktop Support Analyst to deliver white-glove deskside support for Mac and Windows devices, executive users, and conference room tech in a fast-paced environment.

You will troubleshoot hardware/software, manage incidents, deploy Microsoft 365 tools, and collaborate with IT teams to ensure a reliable end-user experience with professional discretion.

Qualifications

• 3+ years of experience in Desktop Support, Help Desk, Deskside Support, or IT Support.

Responsibilities

• Provide on-site deskside support for end users across Mac and Windows environments.
• Deliver white-glove support to executives and other key business stakeholders.
• Troubleshoot hardware, software, operating system, and application issues.
• Support and maintain MacBook, iMac, Windows laptops, desktops, and mobile devices.
• Configure, deploy, and support Microsoft 365 applications and collaboration tools.
• Support conference room technologies, video conferencing systems, and executive meetings.
• Manage incidents, requests, and service delivery activities through ticketing systems.
• Monitor recurring issues, identify trends, and implement solutions to improve service quality.
• Collaborate with internal technology teams to resolve escalated technical issues.
• Maintain and support endpoint devices, peripherals, printers, and related equipment.
• Document troubleshooting steps, resolutions, and support procedures.
• Assist with hardware refreshes, system upgrades, and technology deployments.
• Build strong relationships with business users and provide exceptional customer service.

Skills

MacOS

MacBook

iMac

Microsoft 365

Microsoft Office

Windows 11

Microsoft Teams

ServiceNow

Kandji

Desktop Support

Technical Support

Executive Support

White-Glove Support

Deskside Support

Help Desk Support

Tools

Kandji

ServiceNow

Job description

Desktop Support Analyst

Location: On-Site

Employment Type: Full-Time

Position Overview

We are seeking an experienced Desktop Support Analyst to provide white-glove technical support to end users, including executive-level stakeholders, in a fast-paced corporate environment. This role will be responsible for supporting Mac and Windows environments, troubleshooting hardware and software issues, maintaining conference room technology, and ensuring a high level of customer satisfaction.

The ideal candidate will have strong experience supporting MacOS, MacBook/iMac devices, Microsoft 365 applications, Windows 11, and collaboration technologies. Success in this role requires excellent communication skills, strong technical troubleshooting abilities, and a customer-first mindset.

Key Responsibilities

• Provide on-site deskside support for end users across Mac and Windows environments.
• Deliver white-glove support to executives and other key business stakeholders.
• Troubleshoot hardware, software, operating system, and application issues.
• Support and maintain MacBook, iMac, Windows laptops, desktops, and mobile devices.
• Configure, deploy, and support Microsoft 365 applications and collaboration tools.
• Support conference room technologies, video conferencing systems, and executive meetings.
• Manage incidents, requests, and service delivery activities through ticketing systems.
• Monitor recurring issues, identify trends, and implement solutions to improve service quality.
• Collaborate with internal technology teams to resolve escalated technical issues.
• Maintain and support endpoint devices, peripherals, printers, and related equipment.
• Document troubleshooting steps, resolutions, and support procedures.
• Assist with hardware refreshes, system upgrades, and technology deployments.
• Build strong relationships with business users and provide exceptional customer service.

Required Qualifications

• 3+ years of experience in Desktop Support, Help Desk, Deskside Support, or IT Support.
• Experience supporting:
• MacOS
• MacBook and iMac hardware
• Windows 11
• Microsoft 365 (Office 365)
• Microsoft Teams
• iOS and Android devices
• Experience providing on-site end-user support in a professional environment.
• Experience supporting conference room technology and video conferencing systems.
• Strong troubleshooting and root-cause analysis skills.
• Excellent written and verbal communication skills.
• Ability to support executive-level users with professionalism and discretion.

Preferred Qualifications

• Experience with Kandji device management.
• Experience with ServiceNow or similar ITSM platforms.
• Experience supporting Logitech Microsoft Teams Rooms (MTRs) or similar conference room solutions.
• Physical PC repair and hardware maintenance experience.
• Knowledge of endpoint management and device deployment processes.

Technical Skills

• MacOS Administration & Support
• MacBook & iMac Hardware Support
• Windows 11 Support
• Microsoft 365
• Microsoft Teams
• ServiceNow
• Kandji
• Mobile Device Support (iOS/Android)
• Conference Room Technology Support
• Hardware & Software Troubleshooting
• Desktop Imaging & Deployment
• Incident & Request Management

Desired Soft Skills

• Exceptional customer service skills
• Professional executive presence
• Strong attention to detail
• Excellent organizational skills
• Ability to prioritize and manage multiple tasks
• Strong analytical and problem-solving abilities
• Ability to learn new technologies quickly
• Collaborative team player with a positive attitude

What We're Looking For

The ideal candidate is a highly motivated IT professional who enjoys working directly with end users and solving technical challenges. You should be comfortable supporting both Mac and Windows environments, managing high-priority executive support requests, and providing a seamless technology experience for users at all levels of the organization.

Relevant Job Titles

• Desktop Support Analyst
• Desktop Support Specialist
• Desktop Support Technician
• IT Support Technician
• Support Analyst
• Deskside Support Technician
• End User Support Analyst
• Technical Support Analyst
• IT Support Specialist
• Help Desk Analyst
• Mac Support Technician
• Executive Support Technician

Key Skills:

MacOS, MacBook, iMac, Microsoft 365, Microsoft Office, Windows 11, Microsoft Teams, ServiceNow, Kandji, Desktop Support, Technical Support, Executive Support, White-Glove Support, Deskside Support, Help Desk Support.

Job Type & Location

This is a Contract position based out of Shelton, CT.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Shelton,CT.

Application Deadline

This position is anticipated to close on Sep 23, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.