Executive - Client Services

Vista; Columbus (OH); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Global experience

Tech platforms access

Career growth

Learning and development

Job summary

Vista in Columbus, Ohio is seeking a Client Services Executive to be the first point of contact for clients, ensuring every interaction reflects our commitment to excellence. You will manage bookings and oversee the client journey.

We offer 24/7 coverage, shifts including nights and weekends, opportunities to grow in customer service and operations, and access to multiple platforms to deliver an end-to-end travel experience.

Qualifications

• Experience in a client-facing role (hospitality, travel, aviation, luxury services, or related industries).
• Ability to efficiently manage multiple digital systems across several platforms in real time.
• Strong communication skills, with excellent written and spoken English.
• The ability to stay calm, accurate, and solutions-focused under pressure.
• A collaborative mindset and genuine passion for delivering exceptional service.

Responsibilities

• Managing client requests and bookings with precision and efficiency.
• Overseeing all operational aspects of the client's journey, securing regulatory permissions and documenting flight requirements.
• Arranging ground transfers, chauffeurs, and helicopter connections for end-to-end travel.
• Anticipating challenges, resolving issues, and keeping clients informed.
• Coordinating across multiple teams to deliver seamless service.
• Building trusted relationships with high-profile clients through clear communication.
• Taking ownership of complex situations to achieve the best outcome.
• Client Services team operates 24/7 with day and night shifts.

Skills

Client-facing

Multi-system navigation

English communication

Calm under pressure

Collaborative mindset

Shift flexibility

Job description

Vista is the world's leading global business aviation company, providing worldwide business flight services through its network of subsidiaries and a team of over 4,000 experts. A global group headquartered in Dubai, Vista integrates a unique portfolio of companies to offer asset-free services that cover all key aspects of business aviation, including guaranteed and on-demand global flight coverage, subscription and membership solutions, and trading and management services.

A career at Vista means stepping into an environment where you're trusted with real autonomy and responsibility from day one. Whether you're keeping our aircraft airworthy, flying our clients across the globe, or working in one of our corporate teams, you'll move fast, deliver impact quickly, and grow through hands-on learning and close collaboration within a supportive global community. You'll play an active role in shaping a transforming organization by improving processes, challenging norms, and driving meaningful change. And throughout, you'll take pride in making the impossible possible for a worldwide client base. Together you'll build something extraordinary alongside colleagues who navigate challenges together, celebrate progress, and consistently raise the bar.

At Vista, we believe exceptional client experiences are built on attention to detail, proactive communication, and a commitment to continuous improvement.

For over 20 years, we have been delivering world-class, personalized service, and we are now expanding our team of Client Services Executives. This role is perfect for individuals who thrive in fast-paced environments, are excellent team-players, enjoy problem-solving, and want to grow their career in customer service, operations, or leadership.

Hourly rate range: $26.44 to $31.25 per hour + bonuses

Responsibilities

As a Client Services Executive, you will be the first point of contact for clients, ensuring every interaction reflects our commitment to excellence.

Your Responsibilities Will Include

• Managing client requests and bookings with precision and efficiency.
• Managing and overseeing all operational aspects of the client's journey, ensuring all regulatory permissions are secured by gathering and verifying country-specific requirements, including landing permits, weather concerns, crew readiness, and the documentation necessary for each flight to operate seamlessly.
• Arranging tailored services beyond the flight itself, such as ground transfers, chauffeurs, and helicopter connections, to deliver a seamless end-to-end travel experience.
• Anticipating challenges, resolving issues, and keeping clients informed at all times.
• Coordinating across multiple teams to deliver seamless, end-to-end service.
• Building trusted relationships with high-profile clients through clear, professional communication.
• Taking ownership of complex situations and ensuring the best possible outcome.
• The Client Services team is available 24 hours a day, seven days a week. Our Executives work a shift pattern which includes both day and night shifts.

Required Skills And Experience

• Experience in a client facing role (hospitality, travel, aviation, luxury services, or related industries).
• Ability to efficiently manage multiple digital systems at once, confidently navigating across several platforms and interfaces in real time.
• Strong communication skills, with excellent written and spoken English.
• The ability to stay calm, accurate, and solutions-focused under pressure.
• A collaborative mindset and genuine passion for delivering exceptional service.
• Flexibility to work shifts, including evenings and weekends, as part of a global 24/7 team.

Benefits

We are as committed to your growth as we are to our clients: At Vista, you will benefit from:

• Global experience: exposure to a diverse, international client base with dynamic, no-two-days-the-same challenges.
• Tech: Access to multiple tech platforms and interfaces.
• Career growth: a clear path to progression, with the chance to develop skills in client management, operations, and leadership.
• Learning development: tailored training, ongoing coaching, and opportunities to move across departments and brands within our group.