Executive AV & IT Systems Analyst — Live Events

Fanatics Inc.; San Francisco (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

Fanatics is seeking an AV/IT Systems Analyst, Support Technology, to join the Redwood City team on-site. You will deliver white-glove technical support to internal users, with a focus on the C-Suite, and own the technical setup and execution of monthly town halls and all-hands events.

The ideal candidate combines strong IT fundamentals with calm, proactive communication, and hands-on live production experience. Familiarity with PowerShell, AV equipment, and enterprise services is essential.

Qualifications

• 5 years of experience in a technical support role
• Direct experience supporting executives or VIPs
• Live event AV production experience (audio mixers, lighting, multi-camera, livestream)
• Strong knowledge of Windows and macOS, JAMF, M365, Azure AD, Exchange Admin Center, Intune/Endpoint Manager

Responsibilities

• Own end-to-end technical production of monthly town halls and all-hands events
• Provide discreet, responsive support for C-Suite and executives across laptops, mobile devices, conferencing, and business apps
• Diagnose and resolve hardware, software, and network issues with root-cause analysis
• Write and run PowerShell scripts to automate tasks and gather diagnostics
• Document interactions and resolutions in the ticketing system

Skills

Executive support

Live event AV

Windows/macOS

PowerShell scripting

Networking (VPN/DNS/DHCP)

Communication skills

Independent work

Education

High school diploma

Bachelor’s degree preferred

Tools

PowerShell

Jamf

MS 365

Azure AD

Intune/Endpoint Manager

Video conferencing systems

Job description

Fanatics is seeking an AV/IT Systems Analyst, Support Technology, to join the Redwood City team on-site. You will deliver white-glove technical support to internal users, with a focus on the C-Suite, and own the technical setup and execution of monthly town halls and all-hands events.

The ideal candidate combines strong IT fundamentals with calm, proactive communication, and hands-on live production experience. Familiarity with PowerShell, AV equipment, and enterprise services is essential.