AV/IT Systems Analyst

Fanatics Collectibles

Redwood City (CA)

On-site

USD 90,000 - 130,000

Full time

8 days ago

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Job summary

Fanatics Commerce in Redwood City is seeking an AV/IT Systems Analyst, Support Technology to deliver white-glove executive support and flawless live town halls on-site. The role centers on owning technical setup, live event execution, and close collaboration with IT and AV teams to ensure smooth C-Suite experiences.

The ideal candidate brings hands-on experience with live AV production, strong Windows/macOS and PowerShell scripting, and a professional, discreet presence to support senior leaders

Qualifications

Hands-on experience supporting executives or VIPs.
Live event AV production including multi-camera and streaming.
Strong Windows/macOS, JAMF, M365, Azure AD, and Intune administration.
Excellent written and verbal communication; discretion and confidentiality.
Ability to work independently at the Redwood City office; lift 50 lbs; flexible hours.

Responsibilities

Own end-to-end technical production of monthly town halls and all-hands events.
Run rehearsals, troubleshoot AV, streaming, and networking issues live.
Provide discreet, high-level support for executives and teams.
Document issues and resolutions in the ticketing system.
Stay current with AV/live production technologies and trends.

Skills

Executive support

Live event AV production

Windows/macOS administration

PowerShell scripting

Networking knowledge

Communication skills

Independent worker

Education

High school diploma

Bachelor’s degree in Information Technology

Tools

JAMF

Microsoft 365

Azure Active Directory

Intune / Endpoint Manager

Job description

ROLE OVERVIEW

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world’s most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

At Fanatics, we bring our BOLD Leadership Principles to life every day — building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the AV/IT Systems Analyst, Support Technology will play a critical role in delivering white-glove executive support and flawless live town halls.

The AV/IT Systems Analyst joins the Support Technology team on-site in Redwood City, California, delivering responsive, white-glove technical support to internal users, with a primary focus on the executive leadership team (C-Suite). This role also serves as a core member of the audiovisual (AV) and live event production team, owning the technical setup and execution of monthly company town halls and department-wide all-hands events. The ideal candidate pairs strong IT fundamentals with a calm, professional presence, sharp communication skills, and hands-on live-production experience. The AV/IT Systems Analyst, Support Technology delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Build trusted relationships with senior leaders, their assistants, and their teams, acting as a reliable, judgment-driven partner in high-pressure situations
Collaborate with other IT teams to identify and implement process improvements and best practices
Provide training and guidance to peers and users on basic IT procedures and best practices, and assist the Service Desk team with phone queue support as needed

Fan & Customer Impact (Obsessed with Fans)

Serve as the primary technical point of contact for the C-Suite, delivering discreet, responsive support across laptops, mobile devices, conferencing, and business applications
Anticipate executive needs and proactively prepare technology for meetings, presentations, travel, and high-visibility events
Keep executive conference rooms, video conferencing systems, and presentation equipment meeting-ready and rehearsed ahead of key sessions
Deliver reliable, high-quality livestream and in-room experiences for remote and global employees at every town hall

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

Independently diagnose and resolve complex hardware, software, and network issues through systematic root cause analysis rather than reliance on step-by-step runbooks
Write and execute PowerShell scripts to automate repetitive tasks, perform bulk user management, and gather system diagnostics
Troubleshoot complex VPN, networking, mailbox, shared drive, and application access issues using available diagnostic tools and independent investigation
Stay current with emerging technologies and trends across IT and AV / live production, recommending equipment upgrades where valuable

Ownership & Execution (Determined & Relentless Mindset)

Own the end-to-end technical production of monthly town halls and all-hands events, from planning and load-in through live execution and teardown
Run full technical rehearsals and dry runs, and troubleshoot AV, streaming, and networking issues in real time without disrupting the live audience
Take ownership of every issue from start to successful resolution, documenting interactions and resolution steps in the internal ticketing system
Exhaustively investigate issues before escalating, and provide thorough documentation of steps taken, findings, and root cause analysis when escalation is warranted

AI & DIGITAL CAPABILITY

We are building a future-ready organization. This role is expected to:

Apply AI and technology to improve efficiency, quality, and outcomes
Use data and digital tools to inform decisions and enhance performance
Demonstrate curiosity and adaptability in adopting new technologies and ways of working
Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

5 years of experience in a technical support role, preferably in a corporate environment, including direct experience supporting executives or VIPs
Demonstrated, hands-on experience with live event AV production, including audio mixers, stage lighting, multi-camera PTZ systems, video switching, video walls, and live streaming / broadcast platforms (a core requirement of the role)
Strong knowledge of Windows and macOS, JAMF, Microsoft 365, Azure Active Directory, Microsoft Exchange Admin Center, and Microsoft Intune / Endpoint Manager, with hands-on Active Directory and Azure AD administration
Strong networking knowledge, including TCP/IP, DNS, DHCP, VPN, and troubleshooting, with attention to bandwidth and reliability for live streaming
Proficiency in writing PowerShell scripts from scratch for user management, system diagnostics, and automation
Exceptional communication and customer-service skills, with discretion, professionalism, and confidentiality when supporting senior executives in high-pressure situations
Ability to work fully independently as the sole support contact in the Redwood City office, lift up to 50 lbs, use ladders, set up and tear down staging and production gear, and work flexible hours (early mornings and evenings) around town halls and executive events. Certifications such as CompTIA A+, Network+, JAMF 100, MS-900, AZ-900, MD-102 are a plus; AVIXA CTS is a strong plus

Education: