Executive Assistant (Bilingual Mandarin)

AppleOne Employment Services; Newport Beach (CA); On-site; USD 41,000 - 55,000; Full time

Job summary

AppleOne Employment Services is seeking an Executive Assistant (Bilingual Mandarin) to support hotel operations, digital platforms, and executive-level administrative needs in Newport Beach, CA, with optional Diamond Bar work. You will help maintain accommodations data, monitor booking channels, and track performance metrics.

The role requires Mandarin/English fluency, excellent organization, and the ability to handle multiple priorities in a fast-paced environment.

Qualifications

• Bilingual Mandarin/English is a must.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite and Adobe software.

Responsibilities

• Monitor and verify hotel rates and information across booking channels.
• Review and maintain hotel content for consistency and accuracy.
• Track KPIs via brand portals and reporting systems.
• Monitor online guest reviews and social media activity.
• Provide administrative support and assist with reporting and data tracking.
• Learn and use hotel software and collaborate with internal teams to keep content updated.

Skills

Bilingual Mandarin/English

Strong communication skills

Organizational skills

Multitasking

Attention to detail

Independent work

Tools

Microsoft Office Suite

Adobe software

Job description

Executive Assistant (Bilingual Mandarin)

Location: Newport Beach, CA (Fully Onsite) Or Diamond Bar, CA. Open to candidates near Diamond Bar, CA who are able to work in Newport approximately 3 days per week.

Pay Range: $30–$40/hour DOE

Position Overview

Seeking a highly organized and detail-oriented Executive Assistant to support hotel operations, digital platforms, and executive-level administrative needs. This role will focus on maintaining accuracy across hotel booking channels, monitoring online content, tracking performance metrics, and supporting daily operational initiatives.

Responsibilities

• Monitor and verify hotel room rates, availability, and information accuracy across various booking channels, websites, apps, and online platforms.
• Review and maintain hotel content, including descriptions, amenities, promotions, and other digital information to ensure consistency and accuracy.
• Track and follow up on hotel KPIs through different brand portals, reporting systems, and internal platforms.
• Monitor online guest reviews, comments, and social media activity; assist with follow-ups and maintaining a positive online presence.
• Support executive and operational tasks, including reporting, data tracking, coordination, and administrative support.
• Analyze digital information and identify discrepancies or opportunities for improvement across hotel platforms, including but not limited to Marriott mDash, Hilton MCP, Quore, Canary.
• Learn and utilize hotel-specific software, systems, and tools as needed.
• Collaborate with internal teams to ensure hotel information and digital content remain updated and accurate.

Qualifications

• Bilingual Mandarin/English is a must.
• Previous Executive Assistant, Administrative Assistant, Hospitality, Hotel Operations, Sales, Reservations, or Front Desk experience preferred.
• Hotel industry experience with brands such as Hilton, Marriott, or IHG is a plus but not required.
• Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Adobe software.
• Excellent attention to detail with strong organizational and follow-up skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Comfortable learning new software systems and digital platforms.
• Strong written and verbal communication skills.
• Certain level of accounting knowledge.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.