EVS Workforce Planning Lead

LA28 (Web); Los Angeles (CA); On-site; USD 88,000 - 110,000; Full time

Benefits offered by this job

Workforce planning

Cross-team collaboration

Operational planning

Venue readiness

Job summary

LA28 is seeking a skilled workforce planning professional to build staffing forecasts and deployment strategies for Event Visitor Services in Los Angeles. You will develop schedules, reports, dashboards and operational plans to ensure venue readiness and strong service standards onsite in LA.

Reporting to the Senior Manager, Workforce & Experience, the role requires 5+ years in related fields, advanced Excel skills, and experience with large temporary workforces and multi-venue events.

Qualifications

• Bachelor's degree; or 5 years of equivalent experience in Event Visitor Services workforce planning or operations.
• 5+ years of experience in workforce planning, operations management, event operations, venue operations, hospitality, customer service operations, or related fields.
• Experience managing large-scale staffing plans, workforce deployment, or operational resource management, including workforce forecasts, staffing models and deployment plans and operational strategies.
• Advanced proficiency in Microsoft Excel and Microsoft Office applications, with experience developing schedules, reports, dashboards and operational plans.
• Strong project management, analytical and problem-solving skills, with detail-oriented communication, collaboration, stakeholder management and ability to manage multiple priorities.
• Experience supporting sporting events, entertainment venues, convention centers or hospitality.
• Experience with volunteers and large temporary workforces.
• Familiarity with workforce management, scheduling, rostering or operational planning systems.
• Experience supporting readiness programs, test events or live delivery.
• Experience managing guest service infrastructure, equipment, logistics or multi-venue Games.

Responsibilities

• Lead workforce planning, staffing models and deployment plans, aligning venue allocations and schedules with operational requirements and service standards.
• Manage equipment inventory and distribution: radios, information booth equipment and furnishings, uniforms, signage, supplies and workforce-related assets.
• Coordinate EVS, Volunteer Operations, Logistics, Technology and venue stakeholders on staffing risks, operational testing, simulations, exercises and test events.
• Develop workforce reports, dashboards and performance metrics supporting operational decisions, venue readiness and improvements.
• Monitor Games-time staffing, resolve operational issues and shortfalls through resource deployment and staff redeployment, and support FCC and MOC staffing resolution.

Skills

Workforce planning

Staffing models

Excel proficiency

Project management

Analytical skills

Stakeholder management

Operations management

Multi-venue operations

Communication

Hospitality experience

Education

Bachelor's degree

Job description

LA28 is seeking a skilled workforce planning professional to build staffing forecasts and deployment strategies for Event Visitor Services in Los Angeles. You will develop schedules, reports, dashboards and operational plans to ensure venue readiness and strong service standards onsite in LA.

Reporting to the Senior Manager, Workforce & Experience, the role requires 5+ years in related fields, advanced Excel skills, and experience with large temporary workforces and multi-venue events.