Senior Manager, Workforce Operations - Olympic Games (LA)

LA28 Olympic & Paralympic Games; Los Angeles (CA); On-site; USD 105,000 - 140,000; Full time

Benefits offered by this job

On-site work in Downtown LA

Opportunities to work on LA28 Games

Collaborative cross-functional team

Job summary

LA28 is seeking a seasoned Head of Workforce Operations to shape venue workforce strategies for the Los Angeles 2028 Games. You will report to the Head of Workforce Operations and align service levels, training, and readiness with venue plans.

Based on-site in Downtown Los Angeles, you will lead planning and delivery for standalone venues or Sports Parks, coordinating onboarding, uniforms, accreditation, and role readiness for volunteers and paid staff.

Qualifications

• 7+ years experience in workforce operations, event operations or live event management.
• Ability to align workforce service levels with venue operating plans.
• Ability to manage volunteer and paid-staff training, onboarding, uniforms and accreditation milestones.
• Ability to resolve workforce service escalations with functional leads while maintaining operational continuity.

Responsibilities

• Manage workforce Food and Beverage and Accommodation service levels, aligning with venue operating plans.
• Lead workforce venue strategy, planning and operational delivery for a standalone venue or Sports Park, supporting test events.
• Manage workforce training for volunteers and paid staff, coordinating onboarding, uniforms, accreditation and role assignment readiness milestones.
• Partner with Event Venue Management, Transport, Food and Beverage, Uniforms and Volunteer Management to coordinate workforce requirements.
• Oversee Games-time coverage and shift fulfillment, resolving venue escalations with Functional Area leads and central workforce planning.

Skills

Workforce operations

Event operations

Live event management

Job description

LA28 is seeking a seasoned Head of Workforce Operations to shape venue workforce strategies for the Los Angeles 2028 Games. You will report to the Head of Workforce Operations and align service levels, training, and readiness with venue plans.

Based on-site in Downtown Los Angeles, you will lead planning and delivery for standalone venues or Sports Parks, coordinating onboarding, uniforms, accreditation, and role readiness for volunteers and paid staff.