Senior Manager, Event Services & Front of House

LA28 (Web); Los Angeles (CA); On-site; USD 104,000 - 124,000; Full time

Benefits offered by this job

Ownership of spectator experience

Leadership of a large team

Collaborative Event Services network

Opportunity to welcome fans to LA 2028

Job summary

LA28 in Los Angeles seeks a Senior Manager, EVS Venue and FOH to shape spectator experiences at an Olympic-venue setting. You will design and execute the event services plan for a specific venue, coordinating with the organizing committee and leading a large team of staff and volunteers.

You will oversee crowd flow, front-of-house infrastructure, and training programs while maintaining high standards of safety and service. Strong English communication and leadership are essential.

Qualifications

• 7+ years experience in international sports or venues.
• Bachelor's degree or 7 years of equivalent experience in event and venue spectator services.
• Excellent English writing, communication, and presentation skills.
• Ability to lead large teams of staff and volunteers.
• Strong Microsoft Office proficiency.
• Knowledge of spectator management guidelines and relevant legislation.

Responsibilities

• Create and implement the Event Services operations plan for a specific venue, integrated with the organizing committee's wider plans.
• Plan crowd flow, entry and exit points, queue management, signage, accessibility, and spectator facilities for smooth ingress and egress.
• Complete and track the integrated venue schedule, monitoring risks and enforcing Work Health and Safety procedures throughout planning.
• Plan and oversee temporary front-of-house infrastructure, equipment, staffing strategies, headcount, and deployment plans for efficient delivery.
• Manage, train, brief, and motivate the Event Services team of supervisors, team leaders, and volunteer hosts, delivering the venue-specific training program.
• Proven experience as a lead planner, with a minimum of 7 years working in international sports or venues.
• Experience leading large teams, with motivational leadership, high energy, and positive relationship-management skills.
• Excellent English writing, communication, and presentation skills, with clear and concise delivery to staff, volunteers, and stakeholders.
• Proficient in Microsoft Office suites, with strong attention to detail and high standards for quality output.
• Bachelor's degree or 7 years of equivalent experience in event and venue spectator services
• Effective negotiation skills with venue and functional-area stakeholders.
• Familiarity with Los Angeles and its local culture.
• Experience preparing post-event reports on performance, staffing, and revenue.
• Knowledge of guidelines and legislation for spectator management at venues.
• An entrepreneurial spirit that improves processes and efficiency.

Skills

Leadership

People management

Communication

English writing

Presentation

Stakeholder management

Project planning

Staff training

Education

Bachelor's degree or 7 years of equivalent experience in event and venue spectator services

Tools

Microsoft Office

Job description

LA28 in Los Angeles seeks a Senior Manager, EVS Venue and FOH to shape spectator experiences at an Olympic-venue setting. You will design and execute the event services plan for a specific venue, coordinating with the organizing committee and leading a large team of staff and volunteers.

You will oversee crowd flow, front-of-house infrastructure, and training programs while maintaining high standards of safety and service. Strong English communication and leadership are essential.