Manager, EVS Workforce Operations

LA28 (Web); Los Angeles (CA); Presencial; USD 88.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Workforce planning

Cross-team collaboration

Operational planning

Venue readiness

Descripción de la vacante

LA28 is seeking a skilled workforce planning professional to build staffing forecasts and deployment strategies for Event Visitor Services in Los Angeles. You will develop schedules, reports, dashboards and operational plans to ensure venue readiness and strong service standards onsite in LA.

Reporting to the Senior Manager, Workforce & Experience, the role requires 5+ years in related fields, advanced Excel skills, and experience with large temporary workforces and multi-venue events.

Formación

• Bachelor's degree; or 5 years of equivalent experience in Event Visitor Services workforce planning or operations.
• 5+ years of experience in workforce planning, operations management, event operations, venue operations, hospitality, customer service operations, or related fields.
• Experience managing large-scale staffing plans, workforce deployment, or operational resource management, including workforce forecasts, staffing models and deployment plans and operational strategies.
• Advanced proficiency in Microsoft Excel and Microsoft Office applications, with experience developing schedules, reports, dashboards and operational plans.
• Strong project management, analytical and problem-solving skills, with detail-oriented communication, collaboration, stakeholder management and ability to manage multiple priorities.
• Experience supporting sporting events, entertainment venues, convention centers or hospitality.
• Experience with volunteers and large temporary workforces.
• Familiarity with workforce management, scheduling, rostering or operational planning systems.
• Experience supporting readiness programs, test events or live delivery.
• Experience managing guest service infrastructure, equipment, logistics or multi-venue Games.

Responsabilidades

• Lead workforce planning, staffing models and deployment plans, aligning venue allocations and schedules with operational requirements and service standards.
• Manage equipment inventory and distribution: radios, information booth equipment and furnishings, uniforms, signage, supplies and workforce-related assets.
• Coordinate EVS, Volunteer Operations, Logistics, Technology and venue stakeholders on staffing risks, operational testing, simulations, exercises and test events.
• Develop workforce reports, dashboards and performance metrics supporting operational decisions, venue readiness and improvements.
• Monitor Games-time staffing, resolve operational issues and shortfalls through resource deployment and staff redeployment, and support FCC and MOC staffing resolution.

Conocimientos

Workforce planning

Staffing models

Excel proficiency

Project management

Analytical skills

Stakeholder management

Operations management

Multi-venue operations

Communication

Hospitality experience

Educación

Bachelor's degree

Descripción del empleo

LA28 does not provide relocation assistance for any positions. If you are based outside the Los Angeles area, we still welcome your application — we value talent from all geographic backgrounds and want to hear from you if you are able to work on‑site in LA.

Role Purpose

Build workforce and resource plans that help Event Visitor Services deliver welcoming Olympic and Paralympic venues. You will connect venue requirements with staffing forecasts and deployment strategies, including temporary paid workforce recruitment and placement. Reporting to the Senior Manager, Workforce & Experience, you will develop schedules, reports, dashboards and operational plans in complex environments. This requires analytical problem-solving, data‑informed decisions, detail‑oriented communication, collaboration and stakeholder management, project management and organization, and managing multiple priorities in a dynamic environment with evolving priorities.

Key Responsibilities

• Lead workforce planning, staffing models and deployment plans, aligning venue allocations and schedules with operational requirements and service standards.
• Manage equipment inventory and distribution: radios, information booth equipment and furnishings, uniforms, signage, supplies and workforce‑related assets.
• Coordinate EVS, Volunteer Operations, Logistics, Technology and venue stakeholders on staffing risks, operational testing, simulations, exercises and test events.
• Develop workforce reports, dashboards and performance metrics supporting operational decisions, venue readiness and improvements.
• Monitor Games‑time staffing, resolve operational issues and shortfalls through resource deployment and staff redeployment, and support FCC and MOC staffing resolution.
• Bachelor's degree; or 5 years of equivalent experience in Event Visitor Services workforce planning or operations.
• 5+ years of experience in workforce planning, operations management, event operations, venue operations, hospitality, customer service operations, or related fields.
• Experience managing large‑scale staffing plans, workforce deployment, or operational resource management, including workforce forecasts, staffing models, deployment plans and operational strategies.
• Advanced proficiency in Microsoft Excel and Microsoft Office applications, with experience developing schedules, reports, dashboards and operational plans.
• Strong project management, analytical and problem‑solving skills, with detail‑oriented communication, collaboration, stakeholder management and ability to manage multiple priorities.
• Experience supporting sporting events, entertainment venues, convention centers or hospitality.
• Experience with volunteers and large temporary workforces.
• Familiarity with workforce management, scheduling, rostering or operational planning systems.
• Experience supporting readiness programs, test events or live delivery.
• Experience managing guest service infrastructure, equipment, logistics or multi‑venue Games.

What We Offer

• Shape workforce plans supporting welcoming Olympic and Paralympic venues and services.
• Collaborate with teammates across Event Visitor Services, workforce, logistics and technology.
• Develop transferable operational skills through planning, testing and Games‑time problem‑solving responsibilities.
• Take pride in shared success supporting well‑prepared venues and visitors.

What This Role Means for the Games

Reliable staffing and equipment help teammates deliver consistent visitor services. Your plans connect people, resources and operational decisions before and during the Games. Through co‑creation, integrity, excellence and inclusion, you help teams respond when venue needs change.

Physical Requirements & Working Conditions

• Available to work onsite in our Downtown Los Angeles‑based office.
• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment.
• The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment.
• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods.
• Perform other duties as required; the role will evolve over time and may include operational responsibilities during the Olympic and Paralympic Games.

Compensation

The annual base salary range for this position is $88,000 - $110,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28's operational business needs and applicable law.

LA28 is an equal opportunity employer. To read our full Equal Opportunity and Accommodation statements, please visit LA28 Careers Page.

LA2028 Inclusion: Voluntary Demographics

At LA2028, Inclusion is a core pillar of our values and behaviors. We seek out and embrace diversity of all forms, respect and value different perspectives, and strive to build a team that reflects our community. This section of the application process helps us strengthen our hiring practices by mitigating unconscious bias through anonymous data collection.

Below is a set of voluntary demographic questions that are part of LA2028's Inclusion Initiatives. If you choose to fill them out, the responses will be used in aggregate to help us identify areas for improvement in our process. Your response, or your choice not to respond, will NOT be associated with your specific application and will NOT in any way be used in the hiring decision.