EVS and FACILITIES SHIFT MANAGER

Caesars Entertainment; Shelbyville (IN); On-site; USD 52,000 - 75,000; Full time

Job summary

Caesars Entertainment is seeking an EVS/Facilities Shift Manager at Horseshoe Indianapolis. You will supervise daily shift operations, ensure guest service excellence, and lead recruitment, onboarding, and training initiatives.

You will also oversee payroll, HR documentation, and purchasing while maintaining confidentiality and adherence to policies and regulations. A technical degree or related certification is preferred, with strong communication and interpersonal skills essential.

Qualifications

• Technical degree or certification in a related field is preferred.
• Strong verbal and written communication skills are essential.
• Previous supervisory experience in facilities or EVS is desired.

Responsibilities

• Oversee daily shift operations in the EVS/Facilities department.
• Provide excellent customer service to employees and vendors.
• Recruit, onboard, evaluate staff, and implement training.
• Update SOPs and ensure compliance with policies and regulations.
• Manage payroll, HR documentation, and purchasing processes.
• Maintain confidentiality and professional standards at all times.

Skills

Leadership / supervision

Strong verbal and written comms

Interpersonal skills

Microsoft Office proficiency

Education

Technical degree or certification in related field

Tools

Floor Care Certification

Microsoft Office Suite

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Responsible for the daily efficient and effective operations of the EVS/facilities department to provide a positive guest experience. Will be responsible for the supervision of the daily shift operations in the department.

How You Will Create the Extraordinary

• EVS /Facilities Shift Manager provides excellent customer service to employees and vendors in all situations.
• Performs a variety of tasks including, recruiting, on boarding, team member evaluations, disciplinary actions, training, reviewing and updating departmental standard operating procedures, etc.
• All duties are to be performed within the guidelines of the Indiana Grand Racing & Casino policies and procedures, Internal Control Standards, and Indiana Gaming Regulations
• Demonstrates a high degree of professionalism, respect, and service in all dealings with employees, vendors, and customers.
• Recognizes and honors the need for absolute confidentiality and discretion in matters handled through the office.
• Administrative responsibilities include processing departmental payroll, employee documentation pertaining to HR, supply /purchasing order entry, follow up, and tracking of purchase orders, data processing, filing, copying, organizing, typing, faxing, scanning, answering phones, making calls, and other duties as required.

What You Will Need

• Technical degree or certification in related field and five (5) years of building maintenance management experience is preferred; or an equivalent combination of education and/or work experience.
• Strong verbal and written communication skills.
• Must be at least 21 years of age or older with the ability to obtain an Indiana Gaming License.
• Must possess good interpersonal skills.
• Be available to work various shifts, weekends and holidays.
• Should have knowledge of troubleshooting all maintenance issues that should arise and be able to effectively direct shift staff accordingly.
• Proficient knowledge of mechanical and software programs.
• Hospitality related facility experience preferred.
• Previous experience in purchasing ordering, payroll, human resources a plus.
• Must be proficient in Microsoft Office (Word, Excel, Publisher, etc.) with data processing capabilities.
• Experience in cleaning, janitorial or housekeeping preferred.
• Candidate must have Floor Care Certification or equivalent Floor Care Technician experience.
• Must be able to obtain an Indiana Gaming Commission (IGC) and an Indiana Horse Racing Commission (IHRC) License.
• Must also be available to work various shifts, weekends and holidays.

ADDITIONAL REQUIREMENTS

• Responsible for fostering a fun environment.
• Frequent standing, walking, stooping, bending, reaching, climbing steps and sitting.
• Candidate must be able to lift up to 30 pounds. Maintain physical stamina and proper mental attitude, and the ability to deal effectively with guests, management, employees and outside contacts.
• Must be able to work in a fast paced, loud, smoking environment.
• Requires Access to the gaming floor.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 88453
• Job Category Facilities Management
• Job Schedule Full time
• Locations Horseshoe Indianapolis (On-site)