Guest Services Supervisor - Full Time (Harrah's Hoosier Park)

Caesars Entertainment; Anderson (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Caesars Entertainment, located in Anderson, Indiana, is seeking a Guest Services Supervisor for a full-time, on-site position at Harrah's Hoosier Park. You will oversee daily operations in the Admissions and Rewards Center, supervising up to 25 staff and guiding service quality aligned with company standards.

The role includes hiring/training, scheduling, and performance reviews, as well as promoting programs, managing ticketing blocks, and coordinating passenger reservations to deliver an

Qualifications

• Associates degree (A. A.) or equivalent from a two-year college or technical school; high school diploma or GED; or six months to one (1) year related experience and/or training; or equivalent combination of education and experience.
• Three to five years of supervisory experience preferred but not mandatory.
• Must be 21 years of age or older.
• Proficient in English verbal and written with the ability to read and interpret general business materials.

Responsibilities

• Directly supervises up to 25 employees in the Guest Services Department.
• Interview, hire and train employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees.
• Assist in setting up and implementing all promotions related to the Rewards Center.
• Assist in coordinating passenger reservations and boarding pass issuance; manage ticketing block procedures.
• Implement procedures to ensure courteous, prompt and efficient customer service.
• Maintain recordkeeping procedures and forecast passenger volumes.

Skills

Supervisory experience

Customer service

Leadership

Communication skills

English fluency

Education

Associate degree or equivalent

High school diploma or GED

Job description

Guest Services Supervisor - Full Time (Harrah's Hoosier Park)

Anderson, IN, United States (On-site)

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary”
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Responsible for the daily operations of the Admissions and Rewards Center area to include thesupervisionofMarketingOperationsLeadsandRepresentatives.

Directly supervises up to 25 employees in the Guest Services Department. Is responsible for the overalldirection, coordination and evaluation of this unit. Carries out supervisory responsibilities in accordancewith the organization’s policies and applicable laws. Responsibilities include interviewing, hiring andtraining employees; planning, assigning, and directing work; appraising performance; rewarding anddiscipliningemployees;addressingcomplaintsandresolvingproblems.

DIRECTLYSUPERVISES:Guest ServiceLead

How You Will Create the Extraordinary

Assists in setting up and implementing all promotions, as they relate to the area of the RewardsCenter.

Assists in setting up, implementing and supervising all programs and procedures and blockmanagementoftheticketingsystem.Assists inachievingRewardsCentermembershipgoals.

Assistswith thecoordinationofallPassenger reservationsandboardingpassissuance

Implements procedures to ensure the highest standards of courteous, prompt and efficientcustomerservice.

Assists with the reporting and reconciliation of coupons and incentives, coordinates all customerinquiries andcomplaints.

Administersrequiredrecordkeepingprocedures,maintains responsibility foraccurateforecastingofpassengervolumes

Other duties assigned.

What You Will Need

Must be 21 years of age or older.

Proficient in English verbal and written with the ability to read and interpret general business periodicals, professional journals, technicalprocedures, or governmental regulations. Ability to write reports, business correspondence, andprocedure manuals. Ability to effectively present information and respond to questions from groups ofmanagers,clients, customers, andthegeneral public.

Associates degree (A. A.) or equivalent from a two-year college or technical school; high school diplomaor general education degree (GED); or six months to one (1) year related experience and/or training; orequivalent combination of education and experience. Three to five years of supervisory experiencepreferredbut notmandatory.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, commonfractions, and decimals. Ability to calculate figures and amounts such as discounts, interest,commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts ofbasicalgebraandgeometry.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpretan extensive variety of technical instructions in mathematical or diagram form and deal with severalabstractandconcretevariables.

• Must have an outgoing, energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests.
• Flexible with working various shifts, weekends, holidays, and long hours if applicable. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.
• Responsible for fostering a fun environment, being gracious to all guests and co-workers, and for promoting a positive influence in the community and participating in company- sponsored events. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff.

ADDITIONAL REQUIREMENTS

• Must be able to occasionally push/pull or lift up to 50 pounds.
• Specific vision abilities such as close vision, distance vision, color vision, depth perception, peripheral vision, and ability to adjust focus.
• Regularly required to sit, stand and/or walk 2-3 miles in a least 8-10 hours daily, use hands to finger, handle, or feel and talk or hear. reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and talk or hear. Occasionally it is required to sit and taste or smell and to climb and descend stairs and balance.
• Must be able to obtain and maintain a license from the Indiana Gaming Commission and Indiana Horse Racing Commission. Will require access to all general areas of the gaming and racing facility, back-of -house, and the Rewards Center facility and must regularly access patron data base/player information, departmental personnel records and payroll information.
• Ability to work in an environment where you are exposed to secondary smoke, occasionally exposed to outside weather conditions, and the noise level in the working environment is usually moderate.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

TOGETHER WE WIN We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 90491
• Job Category Call Center and Reservations