Workplace Operations & Events Specialist

Ricoh USA, Inc.; Boston (MA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401K

Tuition assistance

Paid vacation

Job summary

Ricoh USA, Inc. in Boston, MA is seeking a Workplace Operations & Events Specialist to coordinate onsite meetings, conferences, and events while delivering exceptional service.

This role covers room setup, AV support, mail services, and general office operations to ensure a seamless workplace experience. Ideal candidates have 1–2 years in event coordination, hospitality, or workplace services, with strong organizational and customer-facing skills.

Qualifications

• 1-2 years of experience in event coordination, workplace services, or related field.
• Strong customer-facing experience in a professional environment.
• High school diploma or GED required.
• Basic computer proficiency including Microsoft Office applications.

Responsibilities

• Coordinate and support corporate meetings, conferences, trainings, and events from setup through breakdown.
• Prepare conference rooms and spaces including furniture, AV, and readiness activities.
• Serve as primary contact for meeting and event support requests.
• Collaborate with customers, admin teams, vendors, and leadership to ensure successful events.
• Provide exceptional customer service and respond to workplace service requests promptly.
• Operate office equipment such as copiers, scanners, and printers.
• Perform document production, copying, scanning, binding, and quality control.
• Maintain service logs, inventory, and operation reports.

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Description

Workplace Operations & Events Specialist

Pay Range: $20.18 - $26.28 per hour

Position Profile

The Workplace Operations & Events Specialist is responsible for coordinating and supporting onsite meetings, conferences, workplace events, and day-to-day office services while delivering an exceptional customer experience. This role serves as a key resource for event planning logistics, meeting room setup and breakdown, workplace readiness, mail and shipping services, document services, and general workplace operations.

The ideal candidate has experience in event coordination, hospitality, conference services, workplace operations, or office administration and enjoys working in a fast-paced, customer-focused environment. This position requires strong organizational skills, attention to detail, professionalism, and a proactive approach to supporting employees, visitors, vendors, and business leaders.

This is a physically demanding, hands‑on role that requires frequent movement throughout the facility, lifting and moving equipment and furniture, setting up meeting spaces, and supporting large meetings and events from start to finish. In addition to event support, the Workplace Operations & Events Specialist assists with print production, mail services, shipping and receiving, workplace operations, and other office support functions.

Job Duties And Responsibilities

• Coordinate and support corporate meetings, conferences, training sessions, and special events from setup through breakdown.
• Prepare conference rooms and meeting spaces, including furniture arrangements, room resets, audiovisual support, and workplace readiness activities.
• Serve as a primary point of contact for meeting and event support requests.
• Collaborate with customers, administrative teams, vendors, and leadership to ensure successful execution of meetings and events.
• Provide exceptional customer service and respond to workplace service requests in a timely and professional manner.
• Operate high-volume production copiers, scanners, printers, and related office equipment.
• Perform document production, copying, scanning, imaging, binding, finishing, and quality control functions.
• Ensure convenience copiers and office equipment are operational through routine inspections and maintenance support.
• Troubleshoot basic equipment issues and elevate service requests to technicians when necessary.
• Stock paper, toner, and other supplies to ensure equipment readiness.
• Process incoming and outgoing mail, packages, courier deliveries, and shipping requests.
• Perform shipping and receiving duties, including tracking, distribution, and inventory management.
• Distribute mail, packages, office supplies, and other materials throughout the facility.
• Maintain accurate service logs, inventory records, meter readings, operational reports, and job tracking documentation.
• Calculate charges for completed work and maintain associated records when required.
• Respond to and coordinate customer service requests related to print, mail, shipping, and workplace support services.
• Deliver completed work to designated customer locations within and outside the facility.
• Support filing, records management, document archiving, and retrieval activities.
• Assist with office moves, workspace reconfigurations, and building occupant relocations as needed.
• Maintain organized, clean, and professional service areas.
• Support hospitality services and reception coverage on an occasional basis.
• Perform light facility support and workplace maintenance duties as assigned.
• Travel between customer buildings or work areas as required.
• Support Ricoh Service Excellence initiatives and ensure operational metrics and job data are accurately captured.
• Perform additional duties as assigned.

Required Qualifications

Qualifications (Education, Experience, and Certifications)

• High school diploma or GED required.
• 1-2 years of experience in event coordination, workplace services, office operations, hospitality, conference services, customer service, or a related field.
• Strong customer-facing experience in a professional environment.
• Basic computer proficiency, including Microsoft Office applications.

Preferred Qualifications

• Experience coordinating corporate meetings, conferences, workplace events, or employee programs.
• Experience supporting conference centers, hotels, hospitality environments, or workplace services teams.
• Experience operating production printers, copiers, scanners, or mailroom equipment.
• Experience with shipping, receiving, and mail services.
• Valid driver's license may be required based on site needs.

Knowledge, Skills, And Abilities

• Strong event coordination and organizational skills.
• Excellent customer service and relationship-building abilities.
• Professional verbal and written communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong attention to detail and follow‑through.
• Basic troubleshooting and problem‑solving skills.
• Ability to work independently with minimal supervision.
• Ability to learn and operate office technology, production equipment, and workplace service tools.
• Working knowledge of shipping, receiving, mail processing, and document management procedures is preferred.
• Ability to understand and follow operational procedures and service‑level commitments.

Working Conditions, Mental and Physical Demands

• Professional office, conference, and workplace services environment with frequent interaction with employees, visitors, customers, and vendors.
• Frequent exposure to copier, printer, mailroom, shipping equipment.
• Frequent setup and breakdown of meetings, conferences, training sessions, and workplace events.
• Significant physical activity throughout the workday, including standing, walking, bending, stretching, reaching, lifting, pushing, and pulling.
• Ability to lift and carry up to 50 pounds on a regular basis.
• Ability to move tables, chairs, carts, packages, mail bins, and workplace equipment as needed.
• May occasionally assist with moving equipment weighing up to 400 pounds using proper equipment and safety procedures.
• Exposure to varying weather conditions when traveling between buildings.
• Ability to work under tight deadlines and manage multiple customer requests with quick turnaround times.
• Occasional overtime, weekend support, or emergency response activities may be required.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer‑obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high‑performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose‑driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

JOB INFO

Job Identification : 8948

Job Category : Digital Services & Delivery

Posting Date : 2026-11-06T17:18:54+00:00

Degree Level : High School Graduate

Job Schedule : Full time

Locations : Boston, MA, United States

Driving requirements : Non-driver

Sign-on Bonus : No