Events & Sales Coordinator — Flexible Scheduling & Growth

Holiday Inn Express & Suites Austin Downtown - University; Austin (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Highly competitive wages

Comprehensive benefits for associates

401K matching

Flexible scheduling

IHG hotel discounts worldwide

Growth and development opportunities

Discounts at Crescent properties

Job summary

Crescent Hotels & Resorts is seeking a Conference Services & Sales Coordinator for the downtown Austin dual-brand property. You will manage post-contract client liaison, coordinating events from planning to execution and ensuring seamless communication between Sales and Operations.

The role emphasizes organization, attention to detail, and driving superior service in a fast-paced hospitality setting. Join a supportive team with growth opportunities and competitive benefits.

Qualifications

• Minimum 2 years of Hotel Sales Coordinator and/or Conference Services experience required.
• Salesforce/Delphi Sales & Catering Certification completed within the last 12 months required.
• Strong knowledge of group sales, meetings, events, and hotel operations.

Responsibilities

• Serve as the primary contact for clients after contract turnover from the Sales Manager.
• Manage event and group details from planning through execution.
• Prepare and distribute BEOs, Group Resumes, and event documentation using Delphi.
• Conduct pre-event planning calls, site visits, and pre-convention meetings.
• Coordinate special requests, VIP amenities, rooming lists, and event logistics.
• Maintain accurate client records and communication within Delphi.

Skills

Sales coordination

Customer service

Communication

Tools

Salesforce Certification

Delphi Certification

Job description

Crescent Hotels & Resorts is seeking a Conference Services & Sales Coordinator for the downtown Austin dual-brand property. You will manage post-contract client liaison, coordinating events from planning to execution and ensuring seamless communication between Sales and Operations.

The role emphasizes organization, attention to detail, and driving superior service in a fast-paced hospitality setting. Join a supportive team with growth opportunities and competitive benefits.