Conference Services & Sales Coordinator | Flexible Schedule

Crescent Hotels & Resorts; Austin (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Highly competitive wages

Exceptional benefits for associates &

401K matching program

Flexible scheduling

Discounts at Crescent managed North Am

IHG discounts worldwide

Growth and development opportunities

Dynamic dual-brand downtown Austin酒店团队

Job summary

The Hotel Indigo Austin Downtown – University and Holiday Inn Express & Suites Austin Downtown – University are seeking a highly organized Conference Services & Sales Coordinator to join our growing Sales Team. You will serve as the primary client liaison after contract turnover, coordinating all event details from planning to execution in a fast-paced hospitality environment.

You’ll work closely with Sales and Operations, manage BEOs and client records in Delphi, coordinate billing and

Qualifications

• Minimum 2 years of Hotel Sales Coordinator and/or Conference Services experience.
• Salesforce/Delphi Sales & Catering Certification completed within the last 12 months.
• Strong knowledge of group sales, meetings, events, and hotel operations.
• Exceptional organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced hospitality environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Preferred qualifications include Opera PMS & CLOUD experience and experience in a full-service hotel environment.

Responsibilities

• Serve as the primary contact for clients after contract turnover from the Sales Manager.
• Manage event and group details from planning through execution.
• Prepare and distribute Banquet Event Orders (BEOs), Group Resumes, and event documentation using Delphi.
• Conduct pre-event planning calls, site visits, and pre-convention meetings.
• Coordinate special requests, VIP amenities, rooming lists, and event logistics.
• Maintain accurate client records and communication within Delphi.
• Partner closely with Front Office, Housekeeping, Food & Beverage, and Banquet Operations teams.
• Ensure all event details are accurately communicated and executed.
• Participate in weekly BEO meetings and operational planning sessions.
• Troubleshoot last-minute changes and provide real-time solutions during events.
• Process and track deposits, authorizations, and group billing.
• Post banquet and event charges accurately and timely in Opera.
• Review final invoices and ensure billing accuracy before client distribution.
• Maintain organized event and financial documentation.
• Assist with reporting, forecasting support, and sales administrative functions.
• Assist with prospecting, lead generation, and database management.
• Support sales initiatives, site tours, client events, and relationship-building efforts.
• Maintain positive relationships with clients, vendors, and event planners.

Skills

Sales coordination

Salesforce/Delphi Certification

Group sales & events knowledge

Organizational skills

Communication skills

Multitasking in hospitality

Microsoft Office proficiency

Tools

Salesforce

Delphi

Opera PMS

Microsoft Office

Job description

The Hotel Indigo Austin Downtown – University and Holiday Inn Express & Suites Austin Downtown – University are seeking a highly organized Conference Services & Sales Coordinator to join our growing Sales Team. You will serve as the primary client liaison after contract turnover, coordinating all event details from planning to execution in a fast-paced hospitality environment.

You’ll work closely with Sales and Operations, manage BEOs and client records in Delphi, coordinate billing and