Events Operations Manager

Endicott College; United States; On-site; USD 60,000 - 65,000; Full time

Job summary

Endicott College’s Misselwood venue seeks an experienced Events Operation Manager to ensure exceptional service for all events. Reporting to the Director of Events Operations, you will coordinate logistics for weddings, corporate and social events, and manage client communications with precision.

You will lead onsite event execution, collaborate with internal teams, and supervise seasonal staff to deliver memorable experiences while maintaining high standards and timely billing.

Qualifications

• Bachelor’s degree in event management, hospitality, or related field.
• Minimum of 3 years planning and executing events incl. weddings, corporate, social.
• Experience supervising seasonal staff.
• Strong customer service and communication skills.
• Proactive, detail-oriented, able to manage multiple events.

Responsibilities

• Coordinate and implement events, managing logistics for weddings, corporate, and social events.
• Collaborate with internal departments to ensure flawless execution and great guest experiences.
• Provide on-site management for meetings and events, ensuring client satisfaction.
• Oversee timely preparation and delivery of billing documentation.
• Stay informed about industry trends to improve operations.

Skills

Event management

Customer service

Staff supervision

Project coordination

Communication

Education

Bachelor's degree in event management or hospitality

Tools

Google Workspace

Job description

We are located approximately 20 miles north of Boston and parking is free. We are also accessible by commuter rail on the Newburyport/Rockport line. Come and explore Endicott’s seaside locale where employees are an important part of the bustling campus community!

Misselwood at Endicott College is a breathtaking oceanfront estate with historic charm, offering panoramic views and serving as the premier location for world-class events in Beverly, MA. We are seeking a dynamic and experienced Events Operation Manager to join our dedicated team. Reporting to the Director of Events Operations, this role ensures exceptional delivery of services for all event types, upholding Misselwood’s reputation for superior hospitality and seamless event execution. This is an exciting opportunity for a professional with exceptional organizational, customer service, and operational skills who excels in a dynamic environment and takes pride in delivering unforgettable experiences for clients and guests. Nestled on the scenic coast, Misselwood Events is more than just a venue – it’s a destination where memories are made. As part of the Endicott College community, we offer a collaborative and professional environment that celebrates creativity and teamwork while delivering exceptional service.

Key Responsibilities

• Coordination and Implementation of Events: Manage logistics for various event types, including: Weddings, personal and corporate socials Day and multi-day meetings, overnight programs Misselwood hosted event and College/Internal events Provide unparalleled service throughout the coordinator and implementation process Serve as the trusted point of contact for clients, ensuring seamless communication and capturing detailed requirements for housing, catering, alcohol service and AV needs.
• Collaborate with internal departments to flawlessly execute each event, creating excellent guest and customer experiences.
• Provide exceptional on-site management for meetings, social events and overnight programs, ensuring client satisfaction
• Oversee and ensure timely preparation and delivery of billing documentation.

Day to Day Operations

• Oversee the quality and consistency of day-to-day operations to maintain high standards.
• Manage bar and summer inventory, ensuring preparedness, accuracy and readiness.
• Assist with supervising and mentoring of seasonal staff, fostering a collaborative and professional team environment.

Other Duties

• Stay informed about industry best practices and emerging trends to enhance operational processes.
• Perform additional duties, operational responsibilities, and special projects as assigned or needed.

Requirements/Qualifications

• Bachelor’s degree in event management, hospitality, or a related field.
• Minimum of 3 years of professional experience planning and executing events, including weddings, corporate, and social gatherings.
• Proven ability to manage multiple events simultaneously in a fast-paced, deadline-driven environment.
• Experience supervising and training staff, including seasonal teams, to ensure high standards of service and professionalism.
• Exceptional customer service skills with a proactive, solution-oriented approach.
• Strong written and verbal communication skills, with keen attention to detail and accuracy.
• Outstanding organizational and time management skills, with the ability to prioritize tasks and remain composed under pressure.
• Proficiency in Google Workspace and adaptability to new platforms.
• Ability to take initiative, think proactively, and maintain professionalism during stressful situations.
• Strong analytical and problem-solving skills.
• Commitment to timely and respectful communication, including responding to emails and voicemails.
• ServeSafe, Crowd Manager, and AED/CPR certifications (or willingness to obtain).
• Physical ability to lift up to 40 pounds and remain on your feet for extended periods.
• Availability to work evenings, weekends, and flexible hours as needed.

Core Competencies

• Reliability - Dependable and engaged with the work, the team, and Misselwood/Endicott College.
• Organization - Efficiently manages time and resources to meet deadlines.
• Communication Skills - Clear, effective communicator both orally and in writing.
• Adaptability - Open to new ideas and willing to approach tasks differently.
• Follow Through -Takes ownership of projects and ensures successful completion.
• Customer Service -Customer-focused with a passion for delivering exceptional service.
• Employee anticipates the needs and responds to queries in a timely, competent and approachable manner.
• Initiative/Personal Leadership - Identifies opportunities for improvement and actively contributes to solutions.
• Team Player -Collaborates effectively with colleagues, demonstrating professionalism and mutual support.

In compliance with Massachusetts pay transparency law, the annual base salary range for this position is $60,000-$65,000. Endicott College considers factors such as (but not limited to) the scope and responsibilities of the position, relevant work experience, education, specialized skills, internal equity, and external market data when extending an offer. The final salary is determined by the Human Resources Office based on these factors. This range reflects base salary only and does not include benefits or other compensation.

Endicott College is a vibrant community of lifelong learners. We offer a full spectrum of degree programs and a workplace culture rooted in belonging. Inclusive Culture: We thrive on a mix of backgrounds and perspectives. Engaged Community: Work alongside passionate staff and faculty. Total Rewards: Competitive benefits and a picturesque work environment. The more inclusive we are, the better our work will be. Come do your best work with us.

Endicott College is an affirmative action/equal opportunity employer and is committed to the principles of equal employment and complies with all federal, state, and local laws and regulations advancing equal employment. The College's objective is to employ individuals qualified and/or trainable for open positions by virtue of job-related education, training, experience, and qualifications without regard to sex, race, religion, color, age, physical disability, sexual orientation, national or ethnic origin or citizenship, veteran status, genetic information, pregnancy, or any other status protected by law.