Seaside Events Operations Manager

Endicott College; Beverly (MA); On-site; USD 60,000 - 65,000; Full time

Job summary

Endicott College’s Misselwood venue in Beverly, MA, seeks an experienced Events Operations Manager to ensure exceptional delivery of services for weddings, corporate and social events, and multi-day meetings.

Reporting to the Director of Events Operations, you will lead on-site management, coordinate housing, catering, AV, and billing, mentor seasonal staff, and collaborate with campus departments to create memorable guest experiences.

Qualifications

• Bachelor’s degree in event management, hospitality, or a related field.
• Minimum of 3 years of professional experience planning and executing events, including weddings, corporate, and social gatherings.
• Proven ability to manage multiple events simultaneously in a fast-paced, deadline-driven environment.
• Experience supervising and training staff, including seasonal teams, to ensure high standards of service and professionalism.
• Exceptional customer service skills with a proactive, solution-oriented approach.
• Strong written and verbal communication skills with keen attention to detail and accuracy.
• Outstanding organizational and time management skills, with the ability to prioritize tasks and remain composed under pressure.
• Proficiency in Google Workspace and adaptability to new platforms.
• Ability to take initiative, think proactively, and maintain professionalism during stressful situations.
• Strong analytical and problem-solving skills.
• Commitment to timely and respectful communication, including responding to emails and voicemails.
• ServeSafe, Crowd Manager, and AED/CPR certifications (or willingness to obtain).
• Physical ability to lift up to 40 pounds and remain on your feet for extended periods.
• Availability to work evenings, weekends, and flexible hours as needed.

Responsibilities

• Manage logistics for various event types, including weddings, personal and corporate socials, day and multi-day meetings, and hosted events.
• Provide unparalleled service throughout the coordinator and implementation process.
• Serve as the trusted point of contact for clients, ensuring seamless communication and capturing detailed requirements for housing, catering, alcohol service and AV needs.
• Collaborate with internal departments to flawlessly execute each event, creating excellent guest and customer experiences.
• Provide exceptional on-site management for meetings, social events and overnight programs, ensuring client satisfaction.
• Oversee and ensure timely preparation and delivery of billing documentation.
• Oversee the quality and consistency of day-to-day operations to maintain high standards.
• Manage bar and summer inventory, ensuring preparedness, accuracy and readiness.
• Assist with supervising and mentoring of seasonal staff, fostering a collaborative and professional team environment.
• Stay informed about industry best practices and emerging trends to enhance operational processes.
• Perform additional duties, operational responsibilities, and special projects as assigned or needed.

Skills

Event planning

Staff supervision

Customer service

Communication

Time management

Problem solving

Education

Bachelor’s degree in event management, hospitality, or related field

Tools

Google Workspace

Job description

Endicott College’s Misselwood venue in Beverly, MA, seeks an experienced Events Operations Manager to ensure exceptional delivery of services for weddings, corporate and social events, and multi-day meetings.

Reporting to the Director of Events Operations, you will lead on-site management, coordinate housing, catering, AV, and billing, mentor seasonal staff, and collaborate with campus departments to create memorable guest experiences.