Events Management Operations Coordinator

University of Kentucky; Lexington (KY); On-site; USD 45,000 - 71,000; Full time

Benefits offered by this job

Meaningful impact

Outstanding benefits

Career advancement opportunities

Job summary

The University of Kentucky University Events team is seeking a dependable and customer-focused Event Manager to support the planning, coordination, and successful execution of events.

The role requires managing reservations, collaborating with campus partners, and ensuring events adhere to policies and safety requirements while delivering exceptional service to students, staff, and stakeholders.

Qualifications

• MA required with at least 1 year related experience.
• Experience with event management systems and reservation processes.
• Strong customer service and communication skills.

Responsibilities

• Process a high volume of event reservations using the University's Event Management Software.
• Coordinate reservations with clients, campus partners and stakeholders to facilitate planning and approvals.
• Provide exceptional customer service throughout planning and reservation process.
• Assist patrons with submitting requests for campus spaces and approvals.
• Review requests with University departments to ensure proper planning and approvals.
• Maintain accurate event records in the Event Management Software.
• Ensure events comply with policies and safety requirements.

Skills

Event management

Customer service

Communication

Organization

Policy compliance

Team collaboration

Education

MA

Tools

Reservation software

Microsoft Office Suite

Job description

Events Management Operations Coordinator

Requisition Number: RE55634

Working Title: University Events Manager

Department Name: 3DH41:Aux Services - University Events

Work Location: Lexington, KY

Grade Level: 44

Salary Range: $44,678-71,469/year

Type of Position: Staff

Position Time Status: Full-Time

Required Education: MA

Required Related Experience: 1 yr

Required License/Registration/Certification: None

Physical Requirements: Requires handling of average-weight objects up to 25 pounds and standing/walking for extended periods of time.

Shift: Monday - Friday, 8:00 a.m. - 5:00 p.m. (40 hours per week). Occasionally requires working evenings and weekends.

Job Summary

The University of Kentucky University Events team is seeking a dependable and customer-focused Event Manager to support the planning, coordination, and successful execution of events.

What You’ll Do

• Process a high volume of event reservations and requests annually using the University's Event Management Software.
• Coordinate the event reservation process by working closely with clients, campus partners, and key stakeholders to facilitate event planning, approvals, and logistics.
• Provide exceptional customer service to students, staff, campus partners, and other stakeholders throughout the event planning and reservation process.
• Assist patrons with submitting requests for campus spaces and events and provide guidance regarding applicable procedures, requirements, and approvals.
• Review event requests and coordinate with appropriate University departments and campus partners to ensure events are properly planned and approved.
• Monitor event details, timelines, and requirements to support the safe, efficient, and successful execution of events on campus.
• Communicate University event policies, procedures, guidelines, and requirements to clients, campus partners, and other stakeholders.
• Ensure event requests and activities are consistent with University policies, procedures, and applicable safety requirements.
• Serve as a knowledgeable resource regarding campus event processes, space reservations, approvals, and the services provided by the University Events Office.
• Collaborate with internal departments and campus partners to identify and resolve event-related concerns, scheduling conflicts, and operational issues.
• Maintain accurate event records, reservation information, documentation, and related data within the Event Management Software.
• Assist with the development, implementation, management, and communication of University event policies and procedures.
• Identify potential event concerns or conflicts and work proactively with clients and campus partners to develop appropriate solutions.
• Maintain a current working knowledge of the essential functions, services, policies, and responsibilities of the University Events Office.
• Perform additional duties, special assignments, and operational support tasks as required.

What You’ll Bring

• Knowledge of event management practices, reservation processes, space scheduling, customer service principles, and event-related policies and procedures.
• Experience managing multiple events, reservations, requests, or projects in a fast-paced environment.
• Experience providing professional customer service and communicating effectively with clients, students, employees, campus partners, and other stakeholders.
• Ability to interpret and apply University policies and procedures consistently while exercising sound judgment in event planning and customer service situations.
• Strong organizational skills with the ability to manage a high volume of requests, prioritize competing responsibilities, and meet deadlines.
• Strong written and verbal communication skills with the ability to communicate policies, procedures, requirements, and event information clearly and professionally.
• Ability to build and maintain effective working relationships with clients, campus partners, University departments, and key stakeholders.
• Strong attention to detail and the ability to maintain accurate records and documentation.
• Ability to work independently while also collaborating effectively as part of a team in a dynamic, customer-focused environment.

What’s In It for You

Meaningful impact: Help create successful, safe, and welcoming experiences for University community by supporting events across the University of Kentucky campus.

Customer service excellence: Serve as a key point of contact for event clients and campus stakeholders by providing guidance, information, and support throughout the event planning and reservation process.

Collaboration opportunities: Build strong working relationships with University departments, campus partners, clients, and key stakeholders while coordinating complex event needs and supporting campus-wide initiatives.

Professional growth: Develop valuable experience in event management, customer relations, space reservations, policy administration, technology systems, project coordination, and campus operations.

Operational leadership: Play an important role in managing event processes, communicating policies, coordinating approvals, and helping ensure events are planned successfully.

Comprehensive benefits: Enjoy competitive compensation, outstanding benefits, and opportunities for career advancement within the University of Kentucky.

Skills / Knowledge / Abilities

Microsoft Office Suite.

Preferred Education/Experience

Reservation software experience preferred.

Deadline to Apply

09/11/2026

Does this position have supervisory responsibilities?

No

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.