Student Center Operations Specialist

University of Kentucky; Lexington (KY); On-site; USD 36,000 - 42,000; Full time

Job summary

The University of Kentucky invites applications for a Student Center Operations Specialist to support evening and weekend operations at Gatton Student Center and The 90. The role emphasizes safety, welcoming environments, and efficient facilities operation with a strong focus on customer service for students, staff, and campus partners.

You will help with access control, openings/closings, and daily operations while supporting student staff and administrative processes that contribute to an

Qualifications

• Strong customer service and interpersonal skills for a diverse campus community.
• Excellent organizational skills to manage multiple responsibilities in a fast-paced environment.
• Sound judgment and problem-solving abilities for operational and facilities concerns.
• Strong attention to detail and the ability to work independently while collaborating with staff.

Responsibilities

• Maintain a visible presence throughout the Gatton Student Center and The 90.
• Assist with building openings and closures to ensure safety and readiness.
• Monitor facility conditions and report maintenance or security concerns.
• Manage access control systems and assist with security procedures.
• Provide guest services desk coverage and deliver exceptional customer service to students and guests.
• Support student employee operations with scheduling and administrative tasks.
• Oversee the lost and found process and documentation.

Skills

Customer service

Interpersonal skills

Organizational skills

Problem-solving

Attention to detail

Independent work

Education

Driver’s license preferred

Job description

Required License/Registration/Certification

None

Physical Requirements

Lifting, pushing, and/or pulling objects up to and possibly over 25 lbs. Standing or walking carrying objects up to 25 lbs; Repetitive motion. Work is performed in assigned areas and may occasionally include exposure to weather and elements. Standing for long periods of time.

Shift

Sunday-Wednesday 2:00 PM to 1:00 AM (40 hours/week); additional hours may be needed to meet departmental needs

Job Summary

The University of Kentucky is seeking a Student Center Operations Specialist to support evening and weekend operations of the Gatton Student Center and The 90. This position helps ensure safe, welcoming, and efficient facility operations by maintaining a visible presence throughout the buildings, supporting special events, monitoring building conditions, and assisting with daily operational needs. The specialist serves as a key resource for students, guests, and campus partners by providing exceptional customer service, responding to operational concerns, and helping maintain secure, well-functioning facilities. This role also supports student staff operations, facility access, and administrative processes that contribute to an outstanding campus experience.

You will join a team dedicated to providing exceptional service while ensuring the Gatton Student Center and The 90 remain safe, welcoming, and operationally excellent spaces where students can connect, learn, and thrive.

What You Will Do

• Maintain a visible presence throughout the Gatton Student Center and The 90.
• Assist with building openings and closures to ensure facilities are safe, secure, and ready for use.
• Monitor facility conditions, report maintenance concerns, and communicate security or safety issues to the appropriate personnel.
• Manage access control systems and assist with building security procedures.
• Provide guest service desk coverage as needed, delivering exceptional customer service to students, visitors, and campus partners.
• Support student employee operations by assisting with scheduling and related administrative tasks.
• Oversee the lost and found process, ensuring items are properly documented and managed.

What You Will Bring

• Strong customer service and interpersonal skills with the ability to interact professionally with a diverse campus community.
• Excellent organizational skills and the ability to manage multiple responsibilities in a fast-paced environment.
• Sound judgment and problem-solving skills with the ability to respond effectively to operational and facility concerns.
• Strong attention to detail
• Ability to work independently while collaborating effectively with colleagues and campus partners.
• Experience with facility operations, building security, or related customer service environments is preferred.

What Is In It for You

• Meaningful impact: Help create a safe, welcoming, and engaging environment for students, staff, and visitors.
• Dynamic work environment: Every shift brings new opportunities to support facility operations, solve problems, and enhance the student experience.
• Professional growth: Gain valuable experience in facility operations, customer service, and university administration.
• Variety and responsibility: Play an essential role in maintaining the daily operations of two of the university’s busiest student facilities.
• Comprehensive benefits: Enjoy competitive pay, outstanding benefits, and opportunities for professional development and career growth at the University of Kentucky.

Preferred Education/Experience

Driver’s license preferred

Deadline to Apply

Deadline to Apply 09/09/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.